“ Hotel chain. „
My wife and I stayed in the Gateshead Travelodge (Whitemare Pool) on Saturday 10 August, 2013 and it was a nightmare. There was a hen-party of fifty women and, for most of the night, until we called the police around 04.30, there was a riot. The police then evicted them, and we got a little rest. The response of Travelodge to my complaint was worthless.The moral of the story is "Be extremely careful booking for a Saturday".Otherwise, we have had good results from the group over many years (except for Tadcaster and Scarborough).
Travelodge hotels certainly dont market themselves on luxury, which is just as well. They market themselves on budget, affordable stays which in my opinion they do very well. I have stayed in more travelodges than I care to remember, and they are not all the same in service, cleanliness, and ammentities offered but they do all follow the same basic design. When you arrive at your travelodge you will be greeted with hopefully a car park. Not all travelodges have a car park though, but there is always one somewhere down the road usually. A travelodge car park can either be free or upto £10 a night, so it's really worth making sure you have some change for the machine. I would advise you to leave the bags in the car if you have travelled by car and get checked in first. Some travelodges receptions are up a floor or two such as Preston and Lancaster so it saves dragging your bags around. Once at the desk you will give your name, first line of your address and your postcode. There is some travelodges, especially ones in London, which have self-check in, but these are both timely and confusing, but may be worth it if your stuck in a big que. Check in is 2 or 3pm but 3pm is the standard. Travelodge will not let you in before this unless you have bought early check in which I think is 12, and this costs £10. This is not offered by all,but the main ones do. You will then be given a key card or key in really old fashioned ones (Wallsall for instance) or two depending on your party size, and make your way up to your room. There is always a lift available for disabled people. You will be greeted with a clean, simple room. Inside will be a double bed in a double room or a sofa bed style thing aswell in a family room, tea/coffee making facilities, a clean and basic toilet and shower or shower over bath facilities and a usually flat screen TV with freeview. Travelodge is a base hotel I say, nothing else. If you want a hotel where you can have a sit down in reception, pop for a drink in their bar and make the hotel the centre point of your stay this really isn't it. Travelodges vary whether they have a cafe but they will mostly always have a bar which will at least provide a pizza and drinks. There is vending machines which contrain snacks and overnight essentials. Food&Drink Travelodge has on its menus things such as burgers,pizza, lasagne, curry and sharing platas amongst things for children. As I never travel with children I can't really comment on this, though i know chicken nuggets and ice cream are available! In the morning if you choose to have breakfast you will have a buffet style selection , full English and a continental selection. In smaller travelodges they only offer a fruit bag and a croissant in the mornings, but it will say when booking. Alcohol is expensive in the travelodge,but I find food reasonably priced. The breakfast at 7.99 PP isn't worth it, especially if you are In a city centre and can go to a local cafe in the morning or something. One final note about food and drink is its perfectly acceptable to go outside for food and bring it back to your room, whether it be KFC,Subway,Mcds it is all allowed so you don't have to feel like if you want to stay in you have to pay their prices. Travelodge Experience Every travelodge is different in the experience you will find. If you want a guaranteed nights sleep, no matter what the adverts may suggest, don't come to a Travelodge - especially at a weekend. Many people use travelodge as a cheap base for a night out, so at 2-4am the noise is incredible. Banging on doors, hearing sex and foul language has all been experienced. However, this is 8/10 at a weekend and to be expected with it being a budget hotel. No management will ever do anything about it so please don't waste your time asking them. Booking process Well I find the booking process incredibly easy, the easiest booking of hotels I've ever found anywhere. You type your destination hotel in and it will tell you the price for that night, and the next 5 nearest so you can compare if it's cheaper just being a bit out of where you originally thought. Price of a travelodge can range from £15 in a sale (if you sign up their email newsletter you will know when they start) to a good £100 a night. The £100 is usually if an event is going on, say final at Wembley and you are booking Travelodge Wembley or at New Year and Christmas. It is very rare so don't let that put you off. The average room price I would say is £35 that is per room per night not per person. The earlier you book the better, as its cheaper, and i get most of my stays for £19-30. You have the option of fully flexible which is usually more, or fixed. I always go with fixed as its usually that lower of a price if you cant make it you havent lost much. One other note is that if you cant make it you can list your stay on Ebay, as this is fine and you will usually get at least a 1/3rd of what you'd pay. Anyway, a few clicks later and you will find an email confirmation sent to your email address. You do not need to print this off, it's just for confirmation. Service You will usually get good customer service and they will give you the attention you need. Some travelodges can have the odd rude member of staff but tell me somewhere that doesn't have the odd member that is like that. You will have a nice clean service, but at check in the cleaners can usually be seen still running around. They seem over worked and many are eEastern Europeans. wifi is available in most travelodges, the bar area offers free wifi. Best travelodges in my opinion: *Carlisle - for stays travelling around S.Scotland and the borders and also easy access to the Lake District. Very easy to get too and very good public transport links. *Ealing - brand new travelodge in London, a short walk away from the tube station and is usually one of the cheapest in London but one of the nicest and quietest areas I believe. *Blackpool North and South Shore - very well looked after travelodges, considering how busy they are they are all very clean and quality staff. Rooms are nice and if you are lucky some lovely views. South shore is right next to Blackpool FC so handy for that and a short walk until you are next to the tower! *Newcastle City- a noisy travelodge at the weekend as you would expect, but it's possibly the best located travelodge I've ever stayed in. Right on the quayside,you have some lovely walking areas, and anybody who knows Newcastle will know that Quayside is just a short walk from the city centre and on the Quayside is some great eating areas and social areas. Check in: 2 or 3 Check out: 11 or 12 Average prices: £30-£40 Location: Everywhere! Summary Great budget hotels, Good for business and great for a night out. If you are with a family looking to spend a lot of time here at the weekend maybe not the best, other than that well worth a visit
After booking the wrong hotel with Travelodge-there are 3 where I'm living now,I immediately hit the cancell button and didn't realise I couldn't change the hotel after doing that.Travelodge have taken the money £67.15 from my account and informed me I'm not entitled to any refund be it part or full so I have basically paid them for a room I cannot use and which they will then re-sell to another customer making double what the room was offered for.Is this how they get away with charging cheap rates on their rooms?I for one will not be using this chain of hotels again and shall inform anybody I know thinking of using them in the future not to bother!Utterly unbelievable how they are allowed to do this,how do they justify taking your money for a service you can't use?
I stayed with travelodge for New Years Eve in 2011 at the hotel located in Streetly, Birmingham. Having only made the booking a few hours before arrival I found it quick and convenient to reserve my room online via their website. I found the pricing very reasonable considering I was advised that the room was suitable for three people, we actually slept four comfortably and could of easily got someone else in too! It cost me just £39.95 for the room and the booking process was very straight forward via their website. When I arrived at the hotel I was greeted by very helpful staff who swiftly checked my details, gave me our room key and guided us on our way to our room all within a couple of minutes.. The rooms were of a good size and consisted of a double and a single pull out camp style bed, both of which were comfy and were provided with several pillows and extra covers. We were provided with a flatscreen TV, kettle, Tea, Coffee and sugars etc.. The whole hotel was clean throughout, brightly lit and had a fairly modern feel about it. We had an onsuite bathroom attached to our room with a toilet, sink basin and a segregated shower, the bathroom itself was tiled, bright and presentable. There were also mini shampoo's and conditioner's included and plenty of fresh clean towels. The Streetly travelodge is based within the same surroundings as the Toby Carvery and menus were provided in the rooms for breakfast or appitisers. I would really recommend Travelodge for a relaxing and enjoyable night, the easyness of booking and friendlyness of staff are a real assett also!
Please note my review is about the travelodge at the M42 services near Tamworth. Recently we decided to take our 2 little girls for a few days away, we decided where to go by what was in the area that we were able to use our Tesco Reward vouchers on and so decided on Tamworth as it was near to Birmingham, Drayton Manor and Cadbury World. I was one of the lucky ones that managed to book a room in the Travelodge sale in June and got three nights for £10 per night plus a £2 booking fee so in all a room for three nights cost us £32 which is less than a room usually costs for one night. It seems that a Sunday night must be their quietest night as you can get a room on a Sunday for £19 whereas a Saturday night would usually cost you £50.95. The Travelodge that we stayed in was at the M42 services and when we arrived we found there was the Travelodge and then a service building to the front of it which housed a Marks and Spencers, a Costa Coffee, a Burger King, some toilets, a WH Smiths and an amusement arcade. We found that mid-afternoon it was easy to get parked next to the Travelodge and through our whole stay we were never more than one row back in the car park. The Travelodge from outside looks like any other a simple building with two floors and numerous windows all displaying a net curtain. On entering there was a door to the left and right leading to rooms and some stairs and another door ahead of you, the entrance area was very clean and we booked in with ease, you must enter your registration number on a computer at reception to provide you with free parking during your stay. We were given a room on the bottom floor on the side of the building where the car park was which we were happy with as it meant we were able to keep an eye on the car. The door of the room was quite hard to open and sometimes took a couple of turns back and forth to open. On entering the room I was surprised to find only the double bed was made up as we had booked a family room but after speaking to reception we were told that the bedding was behind the door and we were to make the other beds up ourselves. The room is very basic, a wardrobe behind the door with a set of fixed hangers and a set of shelves, next to the wardrobe there is a low bench which is then attached to a high bench where there was a small kettle and provisions for making tea and coffee, I was quite surprised to find only 2 cups considering children are aged up to 16 on the website I would have expected a room for four to have four cups. Above the bench there was a mirror and below it a chair and then finally a TV was a remote however our remote did not have a back on the battery compartment which I wasn't happy with as our baby has a thing for remotes and I was worried if she got hold of it she would be eating batteries so we had to be extra careful. Within the room there was a small bathroom which seemed at first to be in perfect order although there were only 2 sets of towels left for a room booked for 4 people but we had taken our own so this wasn't an issue. We had taken some milk with us and I filled the bath with some cold water to stand the milk in however returning to the bathroom a while later the water was no longer in the bath, I tried using the sink instead and the same happened although it lasted longer in the sink than the bath. My husband asked reception for another plug and was told that there could move us room but they couldn't give us another plug, as I had already made up the beds and unpacked there was no way I was moving and so just said I would use the shower for the children and stay in the same room. The room itself was boiling and on trying to open the window we found the net curtain rail was coming down at one end and that one of the window latches wasn't fixed properly. The window itself was on a wire and would only open a couple of inches and so did nothing to cool the room down. My husband was talking to someone in reception about how hot it was and they did give us a fan to use which I hadn't even thought would have been available but it was a pretty poor fan and didn't do much to cool you down unless you sat in front of it. The beds were comfortable although I found it annoying that the sheets barely fit the bed and that every day the chambermaids would come in and remake the bed tucking the quilt under the mattress and therefore when you would pull the quilt back the sheet would pull out and you would have to remake the bed anyway. The lights were all on a main switch near the bathroom door but there were also lamps on either side of the bed with individual switches which I found useful when I had to get up to feed the baby at 6 in the morning rather than having to put the main lights on and wake everybody. The décor is very simple with a blue carpet and sofa (turns into a fourth bed) and cream walls, the carpet and the sofa both had stains on them and there was a small hole in the wall. If I had paid full price for this I would have demanded my money back and gone elsewhere, as it was we put up with the room and eventually the receptionist did give us another plug which was a good job as the shower was far too powerful for children. I have sent an email of complaint about all of the above although I must say the staff were polite and the majority were helpful and the main part of the building was clean. The chambermaids cleaned the room around all of our stuff every day and restocked the tea and coffee aswell as giving us clean towels. I used to be a chambermaid in our local Travelodge and a room like this would never have been let out in the state it was, I never saw any of the other rooms but considering they saiod we could move rooms if we wanted then I would presume that other rooms are as bad or why would they have put us in it in the first place.
i have stayed at travelodge sports city in manchester in past few days booked it on line . everything about the stay was fine . had a great time and really enjoyed the gig i went to see, the staff at travelodge were great ordered taxi,s for us
Was booked in at the Bristol central Travelodge for three to see a gig. Woke up on the first morning to discover that there was no hot water. I informed the reception staff who offered my girlfriend and I two other rooms to find that they also had no hot water. I spoke to the manageress on the phone THREE times and asked her to come to the hotel and try and sort the situation out, she was an hours drive away at another Travelodge, but she flatly refused. In the end My girlfriend and I gave up and went to leave but the reception staff were so nasty towards us and called the police on a false allegation of anti-Polish comments being made towards a Polish member of staff. We waited for the police to arrive becuase the staff the were so uneducated and had chatted with my girlfriend, and the fact that we had already mentioned it, because my girlfriend is Polish! The police arrived and did nothing, we had proved our point that no comments had been made and left to go home.
I booked a room at the Travelodge but received no confirmation e mail. When i tried to contact them it proved to be a feat for Sherlock Homes to decipher!!! I eventually found a no to be told that although i had indeed paid my reservation fee they could not find any details, i therefore had to re book and re pay.I was told to contact customer services who had no telephone contact no - only e mail. I have e mailed them several times and received no reply, i have however received an e mail asking me how my stay went and would i recommend them to my friends!!! I think we can all guess what my reply was!!
I booked online for a £15 room and at the very end had an error message so started again. needless to say I recived two booking confirmations and immediatley rang the hotel to find I had two rooms! I then rang the "helpline" who said that I could cancel one room but wouldnt get a refund. have tried to use their "contact us" but cant get past their pre written questions. fell so frustrated I might pay their head office a visit!!!!!!!!!!!!!!!!
I have had many, many experiences with Travelodge over the years. The chain has been around since the 80's, but the first time I stayed in one was around 2005. On the whole, I feel they are a poor representation of the hospitality industry. They charge low prices, and offer the absolute minimum in return, which when you think about it is fine. Where they fall short is that they can also offer dirty rooms, surly staff and terrible customer service. Premier Inn is a similar budget chain, charging low prices and offering very basic facilities, but they get all the things right that Travelodge gets wrong, so the problems that Travelodge has are purely down to penny pinching by the big-wigs and not just because of the low room rates. The fact that people are cottoning on to this is why they launched their 'Sleep Tight' campaign with the Mr Sleep teddies. This is being done to make the brand look more 'friendly' and less corporate, a lot like Premier Inn already is when you think about it... The customer service from their head office is appalling. Following a particularly terrible stay at a Travelodge in Sunderland, I wrote a recorded delivery letter to their Head Office ('Sleepy Hollow') in Oxfordshire. The address isn't given to customers, so I had to find it in the press office section of their website. They care more about investors than customers, you see. It was received and signed for 2 days later. I heard nothing back from them for over a month, so I emailed them twice and heard absolutely nothing. I had to look on Google for a phone number and eventually found one, though this only put me through to reservations, and the person on the phone had no idea how to contact Customer Services either, he kept telling me to use the contact form on the website even though I repeatedly explained they weren't replying. So I once again emailed them, asking for a Customer Service phone number or I would claim the money paid for my stay back through the Government's 'MoneyClaim' site. This miraculously received a reply, telling me that CS didn't have a phone number and if I wanted to complain I would need to contact them in writing! I explained everything yet again. About a week later I received an email which informed me I had been given an e-voucher to the value of my stay. Basically a Travelodge voucher to use on the website. No apology or actual response to my complaint though! Regarding individual hotel experiences, some are quite pleasant, a very small number are newly renovated, and the vast majority are cold, unwelcoming and dirty places. I'll write up separate reviews for the individual hotels to give a better insight.
Don't book Travelodge online they deliberately made a double booking and then refuse to give you a refund. They offer you evouchers instead and when you refuse them they send them to you anyway without addressing you're complaint. They have not complaints contact details so you will be dealing with the office that's ripped you off in the first place therefore you won't get anywhere with it. I WILL NEVER STAY IN A TRAVELODGE AGAIN. Don't make the same mistake! I've only put a star rating of one because they wouldn't allow me to leave none.
There was a small piece of writing on the website saying it was currently under renovation and some disturbance might happen. We wasn't expecting the entrance to resemble Steptoe's yard, the reception to look dowdy and miserable, the staff to look like they hated it there, the room to have a black hair on the toilet wall, a leaking shower, a shower curtain that didn't reach the floor so even when closed water sprayed everywhere, the view to look directly into the window of the council block opposite, the noise of cleaners outside the room having what must have been an argument in the morning, slamming doors and shouting, and the construction work was so loud, the second morning we were woken by a bang, then a bang so loud that it made us jump, and then a third bang that was so loud it jolted the curtains open. When we left a member of staff was talking to a potential resident, but her customer service was clearly poor and she was poking holes into a piece of paper with a pen. It was the worst hotel I've ever stayed in. The location was mediocre and tucked away down an ally, and at one point there was a gang of kids smoking outside making us residents feel incredibly uncomfortable. I will NEVER stay with a Travelodge again. EVER. Even if it is paid for by work. This time was leisure and it ruined our whole experience and we couldn't wait to leave. NOT worth the £260 we were charged to stay. I've written TWO complaint letters, which we were told we would get a response within 10 days, however nearly a month later no reply to either. DO NOT STAY HERE EVEN AFTER CONSTRUCTION HAS FINISHED!!!!!!!
Travelodge Bournemouth - our room was dirty & some fittings were in a dangerours condition. Debris was left from the previous guest. The pull out bed was filthy - covered in stains and crumbs - it had obviously not been cleaned for a long time. Carpets not vacuumed for ages - a thick layer of dust was visible round all the edges. The grab rail in the shower was hanging off with rusty screws protruding. The pedal bin had a rusty spike for a pedal. Kettle was filthy. TV didnt work. The basin was partly blockd and stank. We had to collect our bedding/towels/toilet paper from reception. Have written and e-mailed customer services 6 times - no response. Even written to their head of PR twice - no response. If your room is ok, its good value. If you have problems, they are not interested and treat you with utter contempt. Would I take the gamble and stay at Travelodge again in the knowledge that they will ignore any service issues you have? I would not.
Travelodge customer service just ignore you.Hotel receptionist always on phone so you can't contact themI am forever being charged parking tickets because the receptionist just books me in for one nightThe rooms need a good scrub.The toilet is dirtyThe settee is full of stainsTV doesn't workTwo of the three lights don't work
Hi, I have already rated my stay on receipt of another mail but as I have received another mail asking me to rate my stay I thought I would do so again. On day 2 (out of 7 nights), our room had not been attended to and we found the bed extremely uncomfortable. (one should not be feeling bumps all over the mattress as well as the mattress being slanted backwards towards the headboard). I brought this to the attention of Management. We were then moved to another room which we were grateful for. The Travelodge slogan of "Sleep Tight" certainly does NOT ring true. Like the first room, there was no additional bedding so we moved our bedding to the new room. We also had to move over our towels (bearing in mind, when in the first room that we had to ask for additional towels). A comment I don't think I did mention in my previous rating was that the room is just too hot. One fan certainly doesn't help. We had even taken the one fan out of our first room (permission granted by Reception) to the other room and it did not help much. On the 5th day we came back to the lodge (having been out from 8am that morning) to find that the room had once again not been attended to. The bin was full, and the bath had not been cleaned since our arrival. I don't know about normal guests, but I certainly do not expect to bring my bath cleaning solution with me to a hotel in order to clean the bath after we have used it. Further to this is the issue with your hotel parking. It is absolutely insane to charge a guest 13 pounds a night (or even a reduced rate of 9 pounds). I get the impression that this is to make sure all lodgers check out of their rooms early. Fortunately for us, we were attending a conference all day and did not need to be in the lodge during the course of the day (although we could have slept in a bit but due to the fact that the nearby parking lot stipulated we had to be out the parking by 8am in order to pay a 1.50 overnight parking charge, we had no choice but to have left the lodge by 7:40am every morning, dragging two kids in tow. I understand that this lodge is a budget lodge with lower rates, but surely service should not be compromised. M. Squire