Travellodge dont do it. (Travelodge in general)

Member Name: Claire

Product:	Travelodge in general
Date:	27/09/06 (341 review reads)
Rating:

Advantages: dont stay at one

Disadvantages: none

I travel around the country with work, I have stayed in some nice and some basis hotels but nothing like this horror. Me and my family stayed in a travel lodge on the 2nd september 2006 in Didsbury, what a nightmare! in my dads room there was human excrement on the duvet from the guest previous, in my room there was excrement around the toilet but the worst in my room was the sick on the carpet and the socks that did not belong to us. my dads room was the worst overall. My sisters room was about managable if you did not look around.

We got our money back £60 but it's not the point, i have complained to HO but got nowhere Travellodge is run by Whitbread, considering they are a big company they should be ashamed and have a good customer service department at the very least they should hire decent area managers.

For anyone else wishing to complain, i was quite lucky and got transfered to the IT department by mistake they could not transfer me so gave me a main switchboard number (this is for Whitbread) Tel; 01582 424 200 ask for guest link, all complaints must be sent through to these, i am waiting for a response but we will see what happens.......

Summary: Exctrement on the duvet at travellodges