Travelodge in general
If you go cheap, expect cheap customer service - Travelodge in general Hotel National

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If you go cheap, expect cheap customer service
Travelodge in general

Sleepy+Hollow

Author Name: Sleepy Hollow

Product:

Travelodge in general

Date: 31/07/08

Rating:

Advantages: None

Disadvantages: Makes you poorer

Be very very wary when booking a room with Travelodge.

Unless it is a flexible room, you are likely to have zero chance of amending or cancelling a booking. They offer room insurance but this merely extracts a further £1 on top of the room booking and it transpired was worthless to me.

I advise under no circumstances should you attempt to cancel a room until you have spoken to the insurance company first to check the validity of the claim. Common sense might tell you that. However, a Travelodge operator might tell you the opposite. I was told it would not be a problem to cancel as I would get a cancellation claim number to obtain a refund and just simply needed to go through the motions. This was categorically not the case, and I am without a refund or the room.

Utterly misleading. And clearly very profitable for Travelodge. A cheap hotel with cheap values.

Summary: Misleading information can leave you out of pocket