Newest Review: ... in the bar. You can book early check in and late check out online in advance if you wish. 3pm came and I took the two booking print outs t... more
Not an enjoyable stay
Travelodge London Covent Garden
Member Name: bettyboop2002
Travelodge London Covent Garden
Disadvantages: Everything else
I stayed in this Travel Lodge last weekend for 2 nights, a double room for the Friday and Saturday night costing around £70 per night. We had a large group so it seemed one of the only options with the availability we needed at a reasonable price for the area. The average price for this hotel seems to be nearer £100 per night.
10 Drury Lane
The hotel is a couple of minutes walk of either Covent Garden, Holborn or Tottenham Court Road underground station.
Also within a few minutes walk are the busy areas of Oxford Street and Leicester Square.
If you are driving the hotel charges £18 per day for parking and you will also need to pay a congestion charge into London. This area of central London is very busy so unless you have to I would avoid driving and see the sights on foot or using the buses and undergrounds.
There are 2 travel lodged located around the corner from each other, the other on the other side of High Holborn Road. If you have any walking difficulties at all I would strongly suggest asking for a room in the other one on a lower floor as there are some steps to climb up to reception, the lifts are slow and the many doors to go through in the hotel are heavy and annoying when you have luggage and need to root around for your card at every turn.
We arrived not long after 2pm and were told (by a machine) that we couldn't check in until 3pm. Early check in is available for £10 a room which normally we would have done to drop the bags off but as we didn't have too long to wait we decided to wait in the bar. You can book early check in and late check out online in advance if you wish. 3pm came and I took the two booking print outs to a young girl who told me that 4 of the 7 rooms had been cancelled, the 2 bookings were under 2 different names and she had only bothered to read one of the pieces of paper. She then handed me the key cards without another word and off we went.
I have stayed in a couple of travel lodges before and expected basic, this was what we got but they appeared clean enough so this wasn't a problem. There are no toiletries supplied which was also fine as we hadn't expected any. There was a small, disgusting kettle supplied with a couple of cups and some tea, coffee and sugar.
There was a desk and chair in the room and a rail with 3 hangers on it. A couple of the other rooms had a wardrobe but again not with many hangers. The bathroom was clean and had in it a sink, toilet and shower. There was also a towel rail containing a single hand towel. One hand towel wouldn't be enough for me alone as it was so small, never mind for the 2 of us sharing a double. Another thing I didn't like was that there was a little piece of paper on the towel rail saying to put your dirty towels in the sink or shower and leave clean ones on the rail. This made me wonder if someone hadn't read this and put the towel back on the rail would this be replaced when they left.
I asked a member of staff if it was possible to get more towels and he didn't reply, wandered off and came back with one more hand towel, without saying a word.
The beds were extremely uncomfortable and came with one pillow on each side and one spare, the pillows were extremely flat so you'd definitely need the spare, unfortunately there was only one spare between two people and when I went to ask someone for another there was nobody in sight.
When we woke up the following morning I have to say I didn't feel rested at all, I felt quite awful, I'd woke up several times during the night with springs poking into various areas of my body, had a pain in my neck from the one pillow and felt a bit bunged up from the heat and stuffiness in the room, the radiator wasn't actually on in the room so it must have been that we were on the seventh floor and the heat was rising from other rooms.
On the second day none of the seven rooms' key cards were working, we went to ask the same rude girl we'd encountered on the first day, who simply took the cards, said nothing and pressed a few buttons before handing them back.
You need the key cards to go through every single door and they only give you one per room which isn't ideal although one room of guests in our group managed to get a second key with a bit of arguing about it.
I found the bar and restaurant to be reasonably priced for a hotel, that's when we could find someone to serve us. On the first day we waited 15 minutes, I would've gone elsewhere but it was the meeting place for the group. I asked for a Carling and was told they don't have it, they didn't have the next 3 things I asked for so I asked what they had and the bar man said whatever you can see. Considering the pumps were on the opposite side of the bar this didn't help so we got 2 bottles of cider for £6.
The restaurant seemed reasonably priced but was so busy when we went for breakfast that we had to go elsewhere. A buffet breakfast costs £7.65 and kids can eat free. Snacks such as burgers, chips and pizza were also available during the day. I found the size of both the bar and restaurant inadequate for the number of rooms in the hotel and we decided to avoid it when possible.
Also the toilets for the bar could only be accessed by a 5 minute walk requiring reading tiny unclear signs and more uses of a keycard.
Check out was at 11am. The reception area was again extremely busy and with only one staff member in sight we had to queue behind a lot of angry people who's cards weren't working. We left as soon as possible, were not thanked or asked if we'd enjoyed our stay.
As you've probably guessed I wasn't impressed overall. I would normally have given a place like this 3 stars, but for the rudeness of the staff, poor organisation in reception, the bar and restaurant this one gets 2.
There are not enough staff around for the size of the building and the people who can be found are less than helpful.
The stay was hardly enjoyable and I wouldn't be happy about going back. I think I would use another travel lodge again if needed, just not this one. As far as this one is concerned I would much rather pay a little extra and get somewhere I could have a pleasant and comfortable nights sleep.
If we'd picked up one of the £19 or £29 rooms they advertise I don't think I'd have said much but I think I will contact the hotel to tell them what a shambles this place is!
Summary: Find somewhere else!
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