“ Address: 641 Dunstable Road / Luton / Bedfordshire / LU4 8RQ / England „
We booked a family room here during our mega road trip from North of Scotland to the South of France.
We booked online and paid £29 for an advance booking of a Family room for one night. We also paid for 2 adult breakfasts where kids receive breakfast free. So in total it was £42 for one night with breakfast buffet for a family of four (plus baby).
We located the hotel using our sat-nav and found it very easily & we were pleased that it was just a stones throw from the motorway (junction 11 off the M1).
Check in was easy, although slightly confusing as when you enter the building there appears to be nothing much there - the reception is on the first floor. All the staff were polite on all occasions.
I contacted the hotel in advance to request a travel cot and whilst it wasn't in the room on arrival we were able to collect one from reception. The cot was Mama's & Papa's and I was relieved to see it was clean and appeared relatively new.
The room was an adequate size for us all with one double bed, a single sofa bed and a further additional single bed. The linen was clean and the room was clean enough with a modern flat screen tv and desk area. Bathroom was adequate also and the shower was decent enough with plenty hot water.
The big failing however was the heat in the room. On walking into to the corridor where our room was situated, it was like entering a sauna. Entering the room was worse, it was absolutely swelteringly hot. The window could only open a fraction due to security locks so that offered little respite. Our little one had beads of sweat running off her just lying in her bed. We asked reception for a fan but they had none. As noted we later visited the South of France where the temperature reached 37 degrees and our rooms didn't have air conditioning - yet it was never as bad the sauna that is the Travelodge Luton!
We ate in the restaurant on the night of arrival as there didn't appear to be much in the surrounding area. I can't say the food was anything exciting, the usual microwave/fried fare which ended up costing us as much as the room. The hotel seemed very busy particularly with families like ourselves and given that it was the height of summer I was taken aback at how unprepared the restaurant staff were. There was a very lengthy delay to order our food and once it did arrive some of the staff seemed completely vacant (approaching us with meals asking if they were ours as we were already tucking into our food). The manager did offer my husband a free drink to make up for the delay.
The breakfast buffet was actually much better with the usual cereals, juices, yoghurts, toast and muffins etc as well as cooked items such as bacon, sausages, scrambled eggs and so on. We filled up as much as possible before heading off on our journey. The restaurant had a couple of high chairs which really could have done with a deep clean.
I have rated this as only one star due to the heat problem as it mean we all had a very poor nights sleep. However if it wasn't for this it would have been completely acceptable budget accommodation warranting 3 or even 4 stars based on the cost (although I wouldn't eat an evening meal there again).
I booked one of the Travelodge's £9 rooms to keep me off the streets between an evening flight into Luton and a morning flight out. In retrospect a night at the airport might have been nicer.
We arrived to find that entry is via a secured door, requiring that we buzz and talk into a video camera. Fine, except that there was no one there at the other end of the video camera and this was the case for some minutes. Finally having gained entry, I handed over our printed confirmation and was told that there was no way the room was this cheap and I'd have to pay again! I refused, the guy called his manager at home and - now 45 minutes after we arrived and about 4 hours till we had to get up again - we were finally given a key to a room. We requested a taxi for the morning and headed off to catch a couple of hours' sleep. The stairwell smelled ripe and there was a bag of dirty nappies sitting in a corridor, but by this time we didn't care.
This room had clearly been used as a day-room for someone with a few hours to kill. There was a wet towel on the floor beside the bed and hairs on the pillow. This paled into nothing when I went into the bathroom - shaving cream all over the sink and mirror along with a generous sprinkling of abandoned stubble, and hairs from various body parts in the shower.
We went down to the desk to complain and request a new room but were asked, What do you expect for £9?
Apparently very little. He wouldn't change the room, so we kept our clothes on and snoozed on top of the bed. He didn't call our taxi, either.
I wrote a snotty letter to Travelosge customer services when we got home from Budapest. They didn't reply.