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Needs Looking After
Travelodge Silverlink (Newcastle-upon-Tyne)
Member Name: Tortelloni
Travelodge Silverlink (Newcastle-upon-Tyne)
Advantages: Good size rooms, good tea and coffee facilities
Disadvantages: Lacking in maintenance
This hotel has been there for some time now. In fact it was opened before Silverlink was, it used to be an expanse of fields and makeshift racecourses. Over that time it has changed owners many times, suggesting it doesn't work the owners may have hoped. Past names I can remember include Moat House, Menzies, and now budget chain Travelodge. I never stayed under the previous management, but have stayed twice under the Travelodge name. Both times it has cost just £9 for a night so it's not fair to complain, but I'll write the review as though I'd paid the standard rate, which for a Sunday is around £40-£50.
The hotel has free car parking which is very big so always has ample space. The hotel is right next to the main parking entrance to Silverlink, but can't advise on taxi's, buses etc as I drove there and know the area anyway. The reception is large and rich in woods and easy chairs, showing it clearly wasn't built as a Travelodge. There's about a 20 metre walk across the huge lobby from the doors to the desk. Everything up to this point is flat so there is good disabled access. The welcome is very poor however as both times the reception staff were huddled around the main entrance smoking and gossiping, then one of them follows you at about 2 metres behind to the desk to check you in. Check in itself takes about 2 minutes maximum as you have to pay in advance with Travelodge. They give you a small piece of card with your room number and your room card, and a breakfast voucher if you had booked it, and that's all you get.
There is a small set of stairs up to the lifts/main stairs, but this has a mobility lift for wheelchair users. There is a lift or stairs up to the rest of the floors. On the second visit the lift was not working. The corridors, stairs, lobby and surrounding area were all pleasant the first time, though by the time of the second visit they were in a poor condition and had not benefited from any maintenance whatsoever. I doubt that between the second stay and writing the review the condition has continued to deteriorate further and further. Once on your floor there is locked doors preventing access to the wings of rooms, but on the second visit none of these were working and could simply be opened like a normal door.
The rooms are painted a very depressing 'solitary confinement grey', really not what you want from a hotel room. All the usual lights have been removed and replaced with the standard Travelodge wall lights, however these have been lazily fitted onto a plank of wood with the wires hidden in big plastic boxing down the walls. The TV's were the small old portable types that barely managed to get 4 channels comfortably. In both cases they were placed in a way that meant they couldn't be seen from both beds in the room. In both rooms the windows were manky, one rooms windows wouldn't stay open, and rain poured in the windows of our second room - when they were shut. Also, none of the furniture actually matched with anything. The headboards were a sort of roman column design, the mirror and wardrobe had a triangle pattern, and the desks were some sort of american motel cheap stuff with the standard white plastic Travelodge chair. In terms of cleanliness, the rooms are clean, but the first room had a smashed steriod bottle behind the TV and stains all over the floors and a lot of dust. The second had tobacco paper on the desk and crumbs on the floor, so the cleaning is obviously very brisk.
My advice is to give this hotel a miss. Back when it was a Menzies it would have been looked after, but now that Travelodge have got it, it will go the same way as all their other hotels and will continue with the absolute bare minimum of maintenance. Pulling through with as little expenditure as possible and offering rooms with low prices in an attempt to justify this.
Summary: Go elsewhere
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