Travelodge Cardiff Bay (Cardiff)
At the beginning of this year, I applied to audition for a singing competition called 'Open Mic', so as soon as this audition was confirmed (it was to be in Cardiff, in August 2011), we knew we had better start looking for somewhere to stay for the night. Being on a tight budget I came up with the idea of staying in a ... Travelodge as you only pay for the room rather than ridiculous amounts of money per person. I discussed it with the other two members of the group (there were three of us in total) and they too decided that it was a good idea.
As the competition was taking place in Cardiff Bay we decided to go for the 'Cardiff Bay Travelodge' rather than the 'City Centre Travelodge' as it was closer to where the competition was.
~ * Booking * ~
Booking a night's stay at the Travelodge was very, very simple. Simply, log on to the website www.travelodge.co.uk and follow their simple steps. We did it all on the internet which was good. Once we had given our card details, we received a confirmation via email. All we had to do after that was turn up!
~ * Where...? *~
The Travelodge is located in the Bay area of Cardiff.
Despite being in Cardiff Bay (I much prefer the city centre), I did think that the Travelodge was in located in a good place. It was near to all the main restaurants which was good.
~ * Checking In * ~
Checking in was simple. The staff were very friendly. Check in was fast.
Finding our room was simple. We were staying in room 525 which was on the second floor.
Our room key was the usual 'swipe card' kind of key.
~ * The Room *~
I was impressed with the room as I have stayed in Travelodges before and have found the rooms to be really horrible and 'old' looking. So I was please with our room; it was very big; plenty of room to move around and we didn't feel crowded or get in each others way which was great.
The bathroom was small but we weren't exactly going to be spending huge amounts of time in there anyway, so it worked out ok.
We had a bath/shower. The shower was ok- not the most powerful, but it was ok. The bath was quite small however and I couldn't 'stretch out' properly - I am short too! The shower didn't 'come off the wall' though. There was no shampoo although the Travelodge do say that they do this in order to be able to keep the cost of the room down, which is good as it's better to pay a few pence for a bar of soap to take with you than have to pay a few extra pounds to be able to have the luxury of a bar of soap in the room.
We were quite high up and our view was of the car park. We could see a bit of the stadium too. Despite the window not opening very wide (obviously a health and safety issue and not a fault of the hotel), the window was very large and so we had plenty of light in the room. We also had a big blind which covered the whole window which was great.
There were lots of different 'light options' in the room. You could have a main light, or just the 'lamps' which gave a really nice, cosy atmosphere.
We had a television where we had a good range of channels to choose from.
There wasn't a telephone in the lodge. We didn't mind as we had our mobiles with us anyway. However, if we had been in different rooms then we probably would have liked the free-room-to-room-calls, but on this occasion it didn't matter.
I hate to pick (I'm not really this picky honestly!), but the room wasn't that clean. I work in a hotel myself and so know how hard the staff work and so I hate to complain when I know how hard the job is...however; the room didn't look as if it had been hoovered, there was a lot of dust (on the heater, in the fan etc) and a hair in the bath. It was ok for the price though.
~ * Good Sleep * ~
Noooooo!!! I was sleeping on the sofa and as it wasn't set up, we couldn't be bothered to pull it out and put the sheets on, so I slept on the sofa. I couldnt sleep, it was too hot and I had a cold. It didn't help that we only had a pillow each - it wasn't even a big, fluffy pillow, it was as flat as a pancake. We could have requested another pillow, but it was too late by the time that we discovered how crap the pillows were.
The sheets were nice and crisp and clean.
It was so hot, that I opened the window, but then there was a lot of noise coming from outside (mainly drunk-party-people who were on their way back from their night out).
~ * To Eat.... * ~
There was a small restaurant there. You could have breakfast and dinner. When we found out about them doing breakfast we planned on having breakfast there (you had to pay for it - it wasn't included in the room price). So we asked if we could book for breakfast and the receptionist told us that they were fully booked.
I looked at the menu and thought that the dishes on there looked very appealing - well, they had pasta and I am a huge pasta fan so it was good enough for me.
The food was also excellent value for money; starters were around £3 each and mains around £6; so good value for money.
We decided to have a look around the area to see what the options of places to eat were like before settling for somewhere to eat. I am a huge fan of Italian food and there were plenty of these restaurants there, however my friends are really really fussy and doesn't like Italian or Chineese cuisine and so we decided to head back to the hotel.
By this point it was about 8:30pm. We went to the bar where we were greeted by a receptionist. We asked if they had a table for 3. The restaurant was half full (at a guess I would imagine that the restaurant could seat about 40 people, there only looked like there was around 20 people in there if that). She told us that there was a three and a half hour wait (!!!!). Obviously we weren't going to wait that long, although it made us wonder why was there a three hour wait (!!) and how did they know there was going to be a three hour wait and why didn't they just say they were fully booked (I mean surely the kitchen wouldn't be happy with tables coming in at 11:30pm at night!)
In the end, as we had been going round and round Cardiff Bay for around an hour and a half looking for somewhere we all wanted to eat, we were so hungry and tired by then that we just decided to go to Tesco's to see what we could get there, and then ate in the room.
There were vending machines in the reception area. I bought a 'treat sized bag' of maltesers for £2 which I thought was quite expensive, especially as you can get a larger sized bag for just over £2 in shops.
~* Staff * ~
We only came across three members of staff; two on reception who were very friendly and helpful and a housekeeper who we came across on the landing. All were very polite and helpful.
~ * Value For Money * ~
We paid around £72 for the room. There were three of us staying in the room and we paid £24 each which I thought was amazing value, especially as you can expect to pay over £72 per person per night in most hotels.
~ * Hints, Tips and Other Points * ~
Restaurant - BOOK EARLY! We thought we were booking early for breakfast (the afternoon the day before we wanted the breakfast) although this was too late. So book days, weeks, even months in ahead. Same goes for evening meal too.
There was no air conditioning in the room which was a bit annoying as the room was very warm and the window didn't open very wide (safety reasons etc as we were on a high-ish floor). They did supply us with a small fan which did help although was very, very dusty - Obviously fans do tend to gather dust, but this one looked like it had been shut in a room full of dust for years!
My bed was a sofa bed - consisting of a lovely red sofa. The sofa-bed wasn't made up and so we were left to 'pull the bed bit out' and make it up ourselves - the sheets were left in a pile on the sofa.
The sofa was very comfy and quite large - was nice to sit there and relax in the evening; made a change from watching television on the bed or a hard chair in usual hotels.
There was no hairdryer - luckily I took my own (as I always do) as my hair takes a long time to dry and I can't always be bothered to 'hold my finger on the button the whole time otherwise the hairdryer will cut off when drying and they're slow! So a good tip is to take your own dryer - I think you could have probably requested one from reception though (not sure if there was an extra cost - probably).
There were plenty of towels; enough to go around which was great. They were big, fluffy towels which were good. They had the usual system of 'if you put it in the bath, we'll give you a new one, if you leave it on the rail it means you are happy to keep that one'.
Apparently the lodge was fully booked - although we didn't see that many people and so it didn't feel 'stressful' or 'too busy' which was nice. We only saw one or two other guests.
I liked that the lodge was 'safe'. To get from reception to the staircase, you had to use your room key to open the door which I thought was great and meant that only guests had access to the rooms.
There were lots of tea and coffee in the room and plenty of milk (always a good thing!).
There was no-where to leave luggage which was annoying. We travelled on the train and check in wasn't until 3pm. As there wasn't anywhere to leave luggage (and we arrived at around 10am in the morning- we didn't want to go around the city with suitcases), so we had to go to the Tourist Information Centre who had a service where they looked after your luggage for you (it cost £5 though), although we knew that our luggage was safe.
You can request early check-in and late-check out at an extra cost of £10. I loved the fact that the check-out time was 12:00pm anyway, but you could have a late check out up until 2pm.
There was a bus-stop about a 30 second walk from the main entrance of the lodge; we didn't use this service although we did use a taxi which the reception kindly booked for us.
There was a large car park outside of the hotel - we didn't use this as we travelled on the train, although it's worth enquiring about if you are travelling by car.
It was a Saturday night when we stayed and we went down to the Bay (around 5 minute walk) and there was a great atmosphere; lots of people buzzing about, live music in the street, etc - just a really good atmosphere.
There are lots of restaurants and a cinema and bowling alley nearby- so there is plenty to keep you entertained, although I much prefer staying in the City Centre; I don't know what it is, but I always feel 'left out' when I stay in the Bay rather than the Centre.
~ * And Finally... *~
I know I sound really picky - but I'm not really like that. I would definetely recommend this travelodge as it is excellent value for money and is in a great location. I did enjoy my stay (although it probably doesn't seem like that from the amount of faults I have picked out).
Thanks for reading!
xd-o-n-z-x (also posted under xdonzx on ciao)
Read the complete review
Best Western New House Country Hotel
My daughter has a very demanding job and travels a lot in the course of her work. Based in London, she regularly spends £50+ a week in petrol. Because of this and having her shopping delivered she collects a lot of Tesco club card vouchers. Since she found out that these could be used for hotels we've had many a long family weekend ... at various hotels around the country.
Just over a year ago we stayed at the New House Country Hotel, which is within a short distance from my hometown. Despite this I had a fantastic time and thought I'd share this with you.
When my daughter booked this she was a bit concerned that the hotel wouldn't accept the vouchers booking as it was the Easter weekend. The staff couldn't have been more helpful though; assuring her it was no problem. The one difficulty was getting a family room as my grandson Jack was just five-year-old then and my daughter was a bit disappointed that they didn't have one. They suggested that I shared with Jack and they'd charge for an ordinary twin room. Since we hadn't then shared a room before we were a bit concerned so booked my daughter and husband's room next door.
When my daughter first sent the link through to me via e-mail, I was stunned by the beauty of the hotel. As a Best Western hotel and a four star rating I expected it to be luxurious, they are one of a worldwide chain and probably can be compared to the Hilton. This was something completely out of my usual experiences though. I have stayed at other chain hotels, but this was exactly like being in a country manor as an honoured guest.
The hotel is based just outside Cardiff in Glamorgan, South Wales. The hotel nestles at the foot of the mountains and is near to Thornhill, a suburb of Cardiff. What make this so spectacular are the extensive grounds and the wonderful views. We hadn't specified a room with a view but you cannot get away from it, the views are stunning from every part of the hotel. Since the grounds are private, there isn't a sign of civilisation anywhere; just the faint outline of the Bristol Channel in the far distance and closer by you can just make out the higher parts of Cardiff. In fact, while the Ryder Cup was held in Newport last October, the Welsh weatherman, Derek Brockway, read the news and weather from this location. The hotel is fairly easy to get to, though I would advise using a satnav if you have one once you have left the M4 motorway. It is quite a twisty road and a sharp bend to the hotel entrance, the one price for privacy.
The Hotel and grounds.
My daughter arrived at my house about 12 noon and as we had until three pm to check in we had a light lunch at my house. Jack needed to stretch his legs as well; the journey from London was tiring for him. He was getting excited since he knew there was a Dr Who exhibition in Cardiff at that time and he's a big fan. Parts of Dr Who and Torchwood were filmed in Cardiff Bay. I digress, back to the hotel. We arrived at 3.30 after getting a bit lost, hence the advice about Satnav. There is a long driveway to the hotel and the day was sunny so we saw it at it's best, though the website has a lovely photo of it in winter. I imagine Christmas here would be enchanting. As it was Easter, we were telling Jack that he had to watch for the Easter bunny, which he did.
Pulling up to the hotel felt like arriving for a country weekend, the front of the hotel is part of a mansion house that's been converted and even with the new extension, it still looked very grand. We were allowed to drop our bags just outside the entrance and then my daughter went to park in our allotted space. We were to become glad of this as there was a wedding the following day and the wedding party had plenty of cars.
Our rooms were at the front of the hotel and as we had asked, were next to each other.
There was a small balcony outside our room and I was a bit worried about Jack, but this was by far the largest room so I managed to pocket the key. Even so, it had a high surround so wasn't too bad. The room itself was large and had twin beds which I pushed together as jack wasn't used then to a single bed. (He had a Car bed at home).
Even pushed together the beds looked massive and proved to be very comfortable. Since this was a room meant for adults we had all the usual things such as a large TV, an outlet for a computer, a writing desk with stationery, tea making facilities and some DVDs that were rated family, though I still put them away.
The bathroom was large and had both a bath and shower combined. There was a tiled space above the sink and I put my things on here, out of Jack's way. The light came on when the door opened and Jack thought this great fun. There was a lovely range of complimentary bath and shower products, which I did use once.
Cupboard space was plentiful and had an ironing board and iron as well.
We all got together after looking at our rooms. We had planned on a light meal as Jack's bedtime is about eight pm and after that I would be staying in the room with him. I didn't mind this as I read at night anyway. My daughter offered to stay for a while if I wanted a break, but I was happy for them to have a rare drink together. Besides, there was a busy day to follow.
We did consider room service, but there was a problem with getting a suitable vegetarian meal, so we went for a look around the grounds before going back in for a meal.
Although I have mentioned the grounds, there were some lovely walks around the hotel and we wanted to see the tree that the Sequoia restaurant was named for. Yes, there is a lovely specimen of this huge cypress tree in the grounds. It's a massive 27 feet in diameter and looks magnificent in its unusual setting (it's native to America). Since Easter was later that year we had some lovely weather and the daffodils were just going over, giving way to Azaleas, Rhododendron and all manner of other trees and shrubs. We had a good walk and went in to dinner.
Restaurant & Meals.
The Sequoia restaurant caters for the main meals and the menu is very much a-la-carte so we decided on a bar meal for that night since we would have had to rush to get ready for a proper meal. Jack is very good in restaurants, but it was Friday night as well and we thought a bar meal better. In hindsight we should have chosen that night but we hadn't realised that the wedding party would use the restaurant as well the following night.
The bar area was nicely laid out with a space for children and adults to eat together away from the main bar. They had a nice selection of meals at about £10 per head, though the drinks were a bit expensive. My daughter and her husband had a vegetarian meal while Jack and I both chose fish and chips. Service was a bit slow but it was only 6pm so they had only just started on the meal service though they do serve food all day. Thank goodness for sticker books and a plate of bread with olives and a dip as this kept us all from getting too hungry while waiting.
After our meal, which was served nice and tasty, we went for a short run in the car just to pass a short time before bedtime for Jack and to get an idea for another meal in case we ate out the following day. It also gave my daughter a chance to get used to the area, as she hasn't driven much around Wales.
When we got back we put Jack to bed and read some stories until about 8.30 and then I read until 10pm. We were a little way from the restaurant and bar and the peace and quiet of the countryside plus the fresh air ensured we had a good night's sleep.
The following morning we had breakfast in the main restaurant, which was absolutely spotless. The sun sparkled on the gleaming cutlery and the overhead chandelier. I felt like royalty. Jack pronounced his intention to have six breakfasts and actually made it!
That morning we had service at the table and there was a choice of anything you wanted. We had juice and I ordered a full Welsh breakfast while nibbling on toast. Jack and my son-in-law, Mark both had croissants and then a small bowl of cereal.
The full Welsh breakfast was almost more than I could eat. I saw then why my daughter had eaten lightly, while Jack and Mark had more. Being vegetarian restricts them to eggs, beans and tomatoes though Jack and I had bacon, eggs, beans and sausages. There was toast and preserves to follow with fresh fruit or yoghurt so we were unable to do much more than sit in the very pleasant lounge and read out Saturday papers (delivered to our rooms) while Jack found a lovely residents' library and some children's books to keep him busy. The lounge is very much a cosy sitting area with chesterfield sofas. I didn't want to move but we had a busy day so we were soon on our way to the Dr Who exhibition in Cardiff.
That evening we saw quite a queue for the restaurant even at 6pm. There was a Wedding party and although the main meal had been taken in a special pavilion, some people had obviously decided to stay the night and eat in. So I can't comment on the evening meal as we only had breakfast there. We ate out and the evening followed much the same pattern, though it was a bit noisy with the wedding party. I joined my daughter for a quick drink and a chat in the bar area and we had a short stroll through the lovely grounds before bedtime.
It's worth mentioning that although the hotel was busy both with the wedding party and a roaring trade over the Easter holiday, we were never made to feel rushed in any way. The staff was always friendly, suggesting outings and allowing us to hide an Easter egg for Jack in the hotel grounds. We were checking out on Sunday but we still had a full breakfast though the cooked meal was self-service due to the number of people having breakfast. We were very careful not to hide clues for Jack in amongst the plants and keeping to the acres of grass in the grounds helped this.
I chatted to some very friendly gardeners where I learnt about the Sequoia tree. I am a very keen gardener and got some good tips.
I still had time to take some photographs and I wish you could see them. There's a lovely swing in a rose arbour that's something straight from a 'Jane Austin' moment.
I also made some quick sketches while my daughter finished her packing. We all said a quick goodbye to our rooms and I asked the staff if there was a place to send post as I'd forgotten to send my friend a postcard. There wasn't any problem; the staff was just as friendly and helpful even though they must have already had a busy morning.
The bill came to £406 in total, but we only paid the six pounds as the vouchers covered the rest. I didn't check the prices at the time, but since then I've leaned that the tariff is variable though it's normally about £90 per room per night, not per person. Considering the location, the quality of the breakfasts and the beautiful, clean rooms, I found that very reasonable. There was a lack of lifts but the corridors are fine for wheelchairs and the ramps allow easy access to the rooms and the main grounds.
I can recommend this as a great long weekend or a special venue for a wedding, birthday, anniversary etc.
As always, Thanks for reading.
©Lisa Fuller 2011.
Read the complete review
De Vere St David's Park Hotel (Ewloe, Wales)
We have stayed in St David's twice now the first time last year in April with our son who was at the time 2 years old. The hotel then was merely St David's and a De Vere Hotel. On our return this June 2011 the hotel had under gone a refurbishment and had been re branded as a De Vere Village hotel. We had selected this hotel due to offers ... that De Vere was running and its close proximity to Chester Zoo a 15 minute drive away.
Where is it
The Hotel is located just off the busy A494 past Queensferry you then take the B5127 signposted Buckley and the Hotel is located on the roundabout. As you would imagine this is easy to find but does mean the Hotel is located off a very busy road. There is plenty of free parking and this is monitored so it is nice and safe.
Both times we have pre booked with a deal that De Vere have offered via the telephone and Internet. We have always gone for a family room with breakfast both nights and a meal on the first night. For this we recently paid £160 for the two nights (June 2011). When we checked in it was very simple and straight forward with no problems at all. The reception staff were very friendly and helpful giving us the time the restaurant was open for dinner and booking us a table. They also gave us very clear directions to our room. Getting to the room is simple there are plenty of signs to help you find your directions. My only quibble with it is that due to the new lay out of the hotel reception area. To get to our room we had to either always walk through the bar or the Starbucks and this wasn't always easy to do with our three year old and bits luggage.
Since our last trip it was clear the rooms had been re decorated and the theme certainly seemed to be modern and funky with grey and silver walls, beige accessories a cream swivel chair that my son was always playing on. The room not only had thick curtains that had black out lining but a wooden Venetian blind this meant that combined with the double glazing there was very little noise from the road heard in our room and my son actually snored louder than the noise of the road that we could hear. The room sports a flat screen TV with Freeview channels and limited Sky channels. To my surprise the telephone was not by the bed to make it easy to answer a wake up call, but on the dressing table by the TV. There was also no suitcase holder that I personally like in hotel rooms as it stops me bending down to un-pack the suitcase. Now I am not sure if the wooden cube box that was in the room was for this or not but it seemed a pointless addition and only added some fun to my sons play rather than anything to the décor in my opinion.
The bed we had was lovely and comfortable the bed was quite high so be warned you do need to vault up on to it. We were able to sleep and lie in as much as our three year old would allow and the black out blinds and the effect of a full day at the zoo meant we had the best lie in for ages. He was sleeping on a sofa bed in the room and whilst this wasn't as comfortable as the bed it suited him fine and he was able to sleep without any problems at all. The beds had lovely white cotton sheets and fluffy pillows rather than the hard bricks you sometimes get in hotels so we felt nice and snug in our beds.
The room my have been refurbished but the bathroom hadn't, it was a weird mix of fake Victorian taps and baths and basin and poorly re painted doors that had chips in the paint work. Whilst the bathroom was certainly clean and very well presented there was empty raw plugs holes in the tiles that just made the room look un finished in its re-decoration. Rather than tiny bottles of bubble bath and soap there was a soap dispenser and a body wash dispenser attached to the walls. Whilst the soap one worked a treat the body wash one over the bath was only any use if you were having a shower as the squirter didn't allow the body wash to reach the bath to allow you to have a bubble bath so if you prefer baths I would recommend taking your own products which isn't very good for a four star hotel really.
The coffee making facilities were the usual fare and nothing special but they and the addition of an iron and ironing board in the room worked well and proved useful during our stay. The room was also equipped with a point for Wi-Fi access but we didn't use this so how good the connection and speed is I don't know.
We had a three course evening meal included in our package with two glasses of wine. Whilst the food wasn't going to win any Michelin stars it was good hearty fare, the choices from the set menu were limited to the usual assortment of pate soup and garlic mushrooms. The main courses included a lovely fresh tuna salad which my husband thought was really good and the tuna was cooked just to his liking. My spat-chock chicken was a bit over done for my liking but not inedible just a bit too barbecued. The puddings were again nothing amazing to choose from but were well presented and very tasty. You can go off the set menu and have something from the grill such as a steak but these were around £21 for a 10 oz steak which I thought was a bit expensive. The wine choices are good and the house wine we had was a nice crisp white chardonnay that went down well with the chicken.
The children's menu wouldn't look out of place in any family pub with the usual variety of chips with everything including fish fingers burgers and chicken nuggets my son actually ended up eating more of mine and my husbands food so we did wondered if we shouldn't of bothered with his own meal.
The waiting staff were helpful and attentive and there was no disparaging looks at the beginning when my son went to explore the restaurant to see where we were, so I think they are very used to families being there and being helpful. The only down point was they had run out of crayons for the colouring on the children's menu which disappointed my son a bit as he wanted to draw a picture.
Breakfast was a self-service buffet. The first day we were down for about 8 am and appeared to have missed the rush or got in before it as it was a nice leisurely pace to eat and make our selections. But on the weekend we badly timed it for around 9.20am and ended up queuing to get a table, this only took 10 minutes but I would suggest allowing time for a wait on a weekend. The food choices were again a solid selection of cereals, plain yogurts with a choice of fresh fruits or compote. The hot choices were a selection of the traditional English breakfast these were replenished frequently and were always hot when we got there. The only complaint I have about the hot buffet was sometimes the fried eyes were overcooked and the yolks hard and the sausages always were cooked within in an inch of being burnt so were not the most pleasant to eat. If you are a vegetarian I am not sure if you would have to ask for a veggie breakfast as there really were only tomatoes beans and mushrooms that would be suitable for you to eat. The toast you cook your self which I prefer in a hotel as often you can end up with either chewy toast or overly crisp toast so this allowed me to toast it to my liking.
The hotel boasts a gym, spa, swimming pool Jacuzzi, and sauna. We didn't use the gym or the spa but both days we used the pool and had a turn in the Jacuzzi. There are set hours in which children are allowed into the pool and if you are there as a couple I would definitely advise going in the child free hours as the pool was full with lots of children making lots of noise and splashes when we were there. My son loved the small pool area for jumping up and down in it for all he was worth. The pool when we were there had an attendant in situ that I think was there as a life guard. There was also lots of small toggle floats for the children to use. My complaint about this area was whilst the changing rooms were lovely and clean and stocked with lockers for you to use the pool itself needed really some repair work. When we were in the pool a tile came off the base off the floor in the children's pool. I handed this in to the attendant and told her where it had come off from the bottom of the children's pool. She told me that there were several loose tiles but though she had reported this nothing had happened to repair these as yet. On the second day in the pool my husband actually caught part of his foot on the sharp edges of the steps into the pool where a tile was missing and I personally think this issue needs to be addressed by the hotel for health and safety reasons.
Now whilst no one in our party had any accessible needs such as wheelchairs, I do think it is worth a mention as when we were there a charity called Amy and friends were having a retreat at the hotel. A lot of the children and young adults in this group were in wheelchairs and I never noticed any problems with their ability to get around the hotel in the corridors or lifts or negotiate the restaurant. Whilst this isn't an endorsement of its disabled access friendliness I can say they all seemed able to get around and the staff appeared to be helpful and considerate in ensure that they could get things they needed from an outsiders perspective.
The hotel appeared to us as a family with small children to be very family friendly with children's meals in the restaurant helpful staff who appeared well used to accommodating their younger guests. The pool has good facilities for the children and my son enjoyed his stay.
Overall and recommendation
I would recommend this hotel for families wanting a break near Chester to go to the zoo as it is so close and easy to get to from the hotel. There are a few issues I had with the hotel such as the how the bathroom in the room wasn't upgraded to the same standard as the bedroom and the missing tiles in the pool both of which are areas I think could be easily improved. However the staff were very helpful friendly and polite in all the interactions we had a good stay and would stay there again if we went to Chester to the zoo in the future. De Vere often does offers and I think it is worthwhile looking out for these.
My husband left his work fleece in our room when we checked out which we didn't realise till we got home. I had to phone several days running leaving messages for the housekeeping department about this, but these calls were never returned. On my last attempt to phone I spoke to the duty manager who personally went to check the lost property area but couldn't find it but arranged for the head housekeeper to phone back in the morning. She dutifully did this and had obviously checked with the staff who had cleaned our room on check out and had found that the attendant who was new had put it in the wrong area. She then arranged for this to be sent to us free of charge and gave her apologies for this not being located sooner and staff not returning our calls. I personally was happy with the eventual outcome but would of preferred it to have been sorted sooner. As it was resolved well in the end I am not deducting any stars for this lack of follow up initially.
VILLAGE St David's,
Ewloe Nr Chester,
T: 0844 980 2361
F: 01244 536 670
Read the complete review
Wales Hotel National
Address: Maesycwmmer / Hotel National / Nr. Ystrad Mynach / Caerphilly / South Wales / CF82 7SN - A four star resort located in south east Wales.
Hotel National / Hotels for adults only in England and Wales.
Address: Station Road / Hotel National / Porthmadog / LL49 9HT - Guest house and pub.
Address: The Promenade / Hotel National / Llandudno / Conwy / North Wales / LL30 1AP
Address: Westbound A55 / Hotel National / Northop Hall Nr. Mold / Flintshire / Chester / CH7 6HB Wales
Address: Newport Road / Hotel National / Castleton / Nr Cardiff / Glamorgan / CF3 2UQ
Address: Ffordd Penamswer / Hotel National / Porthmadog / LL49 9NY / Wales
Hotel National /
Hotel National /
Hotel National /
|Wales Hotel National Recommendations 1 2 3 4 5 6 7 8 9 back next|
|dooyoo Results 31 - 40 of 84|