Disgraceful service bad window seals which look drawn on by a 3 year old, After installation front door won't lock and window won't shut which can lead to burglary, Called the maintenance guys out 5/6 times and today i must have seen the maintenance man 3 times already this year since getting my windows and doors refitted last October. Top it off the worst Customer service to date: The lady tried to charge me £75 for their mistake and that's after wasting £7000 on them, First my front door was unsecured and it's my big front lounge window which can easily fit a 6ft guy in won't shut and the problem isn't even locking it, forcing me to ...  Read the complete review

Simply the Worst!! Be careful or they will take your money and run. Agreed work with Brackenwood late 2011 with included several sets of french doors. Pushy sales team who agreed a fast install to 'fit their install schedule'. The date for install came and went and they could still not agree on the actual scope of work. Eventually I was told that the original work agreed could not be done without amendments. Per their contract I asked for a refund. The contract states you can get a refund if they can't do the work as originally agreed. They took the next stage payment and did NO work at all. Several thousand pounds!I have been left out of pocket with absolutely no work completed. Please seriously think twice before using these cowboys!

I had to visit the HQ of Brackenwood near Basingstoke as the quote I received differed from what was quoted when the rep called. Upon speaking to a senior member of staff, he was very aggressive, rude and threatening. Due to this experience I would never deal with Brackenwood as it appears when a problem arises they use 'bully boy' tactics to deal with customers. Very poor and a warning to all.

Around 12 years ago we moved south from Southport to our current home. The whole exercise was a traumatic experience. I have to admit that I left the house search very much to my wife. I trusted her judgement about the sort of place in which we could comfortably settle for, if not the rest of our lives, for the foreseeable future. The house she finally found, after many inspections, was the sort that just immediately know is right. I felt that too as soon as I saw it. The house wasn't old, about 11 years when we moved in and so it was with some surprise that it did not already have double glazed windows and doors. Actually, that wasn't quite true, it did ...  Read the complete review