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Three weeks ago I bought the B&Q Colours one coat gloss, I had prepared all the paintwork, sanded down, cleaned etc.
As the paintwork was in good condition I decided to buy the B&Q 1 coat gloss system. What a mistake! Three weeks later and the paint is still wet. I contacted B&Q (Bamber Bridge) and complained, they in turn asked me to return the tin so they could identify the manufacturer, who turned out to be in Germany. The technician from Germany rang me and stated that they had tested the batch and it had took the full 9 hours to dry and sugested that I had applied it too thick, which I dispute as I purchased some Crown a few days after the Colours range and that was touch dry in about 4 hours. Had my application technique altered in 3 days?
I got the opinion of a well establised painter and decorator and he concluded that the paint had broken down! and gave me a quote to remove all the faulty paint and correct the problem, £345.
I presented this quote to B&Q which they refused to pay offering me a pot of paint instead.
Don't buy this product, stick to a well known name.
I only gave it 1 star because you can't choose lower.
B and Q is a DIY store but they do many products with their own brand name attached to them and recently there paint was an item I used. I wanted a more vibrant colour scheme to my home and inside the bedroom I wanted a nice warm colour but something which had class. I was angry seeing high prices besides the branded colours and wanted to try out the B and Q range.
They did sizes in sample pots and the 2.5 litre and 5 litre paint pots and I found them very good for their price. I decided after a quick sample to purchase the Victoria colour which is this dark purple colour which was done in a silk format. The silk gives this gloss after the paint has dried which makes a room seem much more important.
I applied the sample pot with little fuss but found the problems were only just beginning. The actual pot was easy to open and after my first chance of painting onto a plain dry wall I found the product did nothing at all. I brought a 2.5 litre container for a single wall and I knew I would have plenty left over. I applied 5 coats of this paint and still there were blemishes all over the wall and I was left amused as to why this was.
The actual item was very thick and when I was applying the paint to the wall via my brush I found it very difficult to scatter around. It took forever to dry and at times over three hours and I thought it might have been me. I stirred the paint and even tried to apply smaller amounts with a roller and even asked other people to try. Overall it took 7 coats and it was finally done but it felt as if I was cheated on the paint because it was so thick it seemed difficult to apply to the wall I was painting.
There was no odour which was off putting as you can get with some paints and I found that the problem was persistent with not only a dry white wall but papered walls as well so this was a disappointment. I would now recommend people to not pay the £15 out for a big container and go elsewhere to the bigger brands as they dry quicker and leave you with a smile on your face.
B&Q COLOURS - faulty formulation!
I used matt emulsion paint Autumn Red below the dado rail in my lounge and Crown paint above it. The problem was an "orange peel effect" i.e. many fine surface cracks even after 4 COATS! There was no problem on the same wall with Crown paint.
My wife contacted B&Q Swansea who were very polite and informed her that we should contact the Merthyr Tydfil store where we bought the paint and that they would arrange for someone to come and have a look at the defect - which they refused to do until the manufacturers had tested the paint - fair enough on that point I suppose. We then recieved a sample pot from the manufactures in Germany to return a sample of paint for testing. A few weeks later we recieved a cursory letter advising us of the correct surface preparation method (already done before the paint was applied). It claimed that poor surface preparation was the cause of the defect. This response was VERY unsatisfactory. The manufacturers appear to have ignored the real issue that the paint has an obvious fault in it's formulation. They were supplied with clear photos of the defect but would not take this on board. If surface preparation was at fault the Crown paint above the dado rail would also have shown this orange peel defect. They were told that the crown paint above the dado rail was OK. The letter also explained that the fault would not be remedied even by further coats of paint. I am a retired research chemist and know what I'm talking about. I can easily test his hypothesis by painting over the B &Q product with a superior product such as Crown or Dulux emulsion. How on earth can they explain that the orange peel defect does not appear above the dado rail on the same walls. It would have been appropriate to explain the tests performed and the results obtained. I do not believe they tested the product and if they did,are sitting on the results.
I have just been fobbed off . I firmly believe that the batch of paint I recieved was not formulated correctly and the paint company will not admit fault because it may be commercially sensitive.
I was very disappointed when B & Q ceased to stock their New England range of paint as I found this to be far superior to the 'standard' brands that I had used for years, Dulux, Crown etc. Coverage and application and versatility were first class and, although slightly more pricey, fully worth the extra few shillings.
On contacting the B & technical people I was advised that the new 'Wherever' paint range has virtually the same properties as 'New England'. If this is so, and I have no reason to doubt the fact, I shall be extremely satisfied to continue using this new range.
Today's visit to the local B & Q warehouse proved to be highly useful because I noticed too that the range of colours is greater than the New England range so I shall be using this from now on, starting straight away with the four cans purchased.
A truly exceptional paint and, in my opinion, a great step forward in paint technology by whoever manufactures the paint for B & Q.
I have normally always bought the following brands of paint:
WHY? Probably because thats what my parents bought and I had some sort of blind loyalty to what is normally perceived to be the best brands.
I first thought I would go for B&Q's brand when I noticed in House Beautiful magazine (a well respected decorating mag in the UK) that they won best paint, over the other brands.
Well the paints in the B&Q range in my opinion are defanately worth consideration. Firstly they are made by DuPont, who are experts in this field, secondly although they are a bit more expensive (the one coat anyway), it truely is 1 coat (unlike the other brands).
I was shocked that 1 coat meant 1 coat for the first time, and I was happily finished the job in no time.
When you paint your walls with emulsion, what do you expect the result to be like? You expect a nice smooth, evenly coloured finish don’t you? In that case, we have something in common because I expect the very same thing. I’ve plans to decorate the whole house, but where most people would go for the living room first, I decided to start on the loo. It’s a little room, but also a fiddly room with all those pipes running here, there and everywhere so I wanted to get it over and done with. I’d collected lots of colour charts and spent a few evening musing over the blue tones. The choice fell on what I thought was a nice, deep blue vinyl silk finish emulsion from the B&Q Colours range. I liked the colour, and B&Q own brand paint was cheaper than the recognised brands. Off I went to my local superstore and came back armed with a clear, plastic bucket of paint. What a great idea, putting paint in a clear bucket so that you can actually see the stuff. Gives you a much better idea of what you’re getting than one with just a little 3 x 2 splodge of the colour printed on it. I was well pleased and prepared myself for the job in hand with plenty of enthusiasm. The lid came off easily. You just pull a little tab up, ease it up a bit all round and off it pops. Very easy compared with the lids of some paint brands. The paint seemed a little thick though, and stirring didn’t help much. I stirred and stirred but it was still a lot thicker than any emulsion I’d used before. It’s about 4 years since I last used any emulsion so I presumed things had changed since then and this thick mass was probably just a result of improvement. I tipped the bucket and watched as the paint globbed into the paint tray. It was so thick it didn’t even run out to the sides of the tray. I had to wobble the tray about a lot to get it to cover the bottom, ready to load my paint pad and get some colour on the
walls. As I let the pad slide across the wall, my first thought was that the paint had very good coverage, but seemed a bit bubbly. The bubbles didn’t seem to matter though, they evened themselves out as the paint settled on the wall and for a while I was a happy bunny, painting away and looking forward to my transformed toilet. Then it happened! Once I’d got one wall covered, I stood back to admire my work, expecting to be able to give myself a pat on the back. As I looked at the wall, my mood changed. That gorgeous blue was streaky! It had horrible greeny blue and greyish streaks in it. Yuk, yuk, yuk!!! Needless to say, I was disappointed. It wasn’t supposed to look like that! It’s supposed to be all even and lovely. I must’ve been feeling particularly optimistic that day (somebody had probably said something nice to me earlier) because I figured that it would sort itself out as it dried and pressed on with the remaining three walls. Later that evening, I went in to see the dry result. I opened the door, turned on the light and voila! It still looked awful! But the optimism remained and I thought that a second coat would undoubtedly be the answer. It was probably looking streaky because it hadn’t completely covered the apricot colour that’d been there originally. More paint was tipped into the tray, and off I went again, giving the whole thing it’s second coat. This helped a bit. The streaks were slightly less obvious so I decided to give it a third coat, feeling sure it’d look great once I’d done that. Well, I was still feeling stupidly optimistic. But I was disappointed again; my toilet walls were still streaky. Bum, bum, bum! Bugger and blow! People have asked whether I’m sure I stirred it enough beforehand, and I can assure you that I did. I’ve done plenty of painting in my time and know how to do it. Take the lid off, grab a stick or other sui
table utensil (in my case, it was a broken coat hanger) and stir, stir, stir. Pour into tray, take roller or pad and spread over the walls. Not exactly rocket science is it? And before you ask, yes, I did wash the walls down before I painted them. I should’ve taken it back to B & Q really, but by this time I’d put so much of it on the walls and really didn’t want the hassle. I just wanted my toilet decorated. It does say on the bucket that the product carries a guarantee of satisfaction or your money back, so I should’ve gone back, but I’d used almost the entire 2.5 litre bucket by this time and figured they’d expect you to bring it back immediately you discovered a fault. In the end, I washed over the top over with white, stuck a border around the middle and now it looks reasonable. It could’ve been better, and I’ll probably end up decorating it again once the rest of the house is finished, but for the time being, it’ll do. It looks better than it did before I started, and that’s the main objective really. Well, that’s what I keep telling myself anyway, but I have to admit that it annoys me a bit whenever I go in there. It’s now about three weeks since I finished the loo, and guess what? It’s not even washable. It comes off! Yes, it’s true. I washed it down with warm water and my cloth went bright blue. Worse still, some of the apricot underneath started to show through! I couldn’t believe it! I admit that I didn’t use bathroom and kitchen paint, which I perhaps should’ve done in a room where splashes are inevitable (that’s splashes from the sink, should you be wondering), but surely you should be able to wipe down any painted surface with a damp cloth? Or is it just me that has this ridiculous idea that you should be able to keep walls reasonably clean? We’re not talking scrubbing, just a simple wipe down. Anyway, a week or
so ago, I was visiting a friend who’s also in the throws of decorating. She had a bloke come in to give her a quote for the ceilings and while he was there, we got chatting about painting in general. He said, without any mention of the matter from me, that B&Q paint should be steered clear of. His opinion was that it’s s**t. Other own brands are fine, he said, but you can stuff B&Q where monkeys stuff their nuts (wherever that may be). Needless to say, I won’t be going anywhere near the stuff again. Maybe I was just unlucky, but I’m not about to take the chance. I want my house to look nice, and this stuff just doesn’t seem up to the job. General Information Coverage: 12 square meters per litre Cleaning of equipment: Warm water Voc content: Minimal 0% - 0,29% ~~+~~+~~