Great flooring vs. Naff supplier (Laminate Flooring)

Member Name: Andy T.

Product:	Laminate Flooring
Date:	25/06/07 (1163 review reads)
Rating:

Advantages: Quickstep 5 stars

Disadvantages: Flooring supplies 0 stars

Quickstep 800 Eligna sound (Natural Oak Plank)
First the good news! I can heartily recommend any of the Quickstep products to anyone thinking of laying a new laminate floor. It's so quick and easy to lay and looks really good. No glue used, it just clips together, and if you by the 'sound' planks the underlay is built in.
All in all, an excellent product. This gets the full 5 stars from me!
Now the bad news...
I would NOT recommend the supplier of the above flooring to anyone. Having ordered everything on-line, I was pleased to have it arrive next day, as advertised on orders over £350. It was duly signed for and moved into the conservatory where it was going to be layed.
As I began to lay the third box I noticed a bit of damage to corner of the laminate. On inspecting the other boxes
I was not best pleased. Five of the 13 packs I ordered were unuseable due to damaged corners. This was brought to the attention of Flooring Supplies Ltd, where I had placed the order. E-Mails and photos were sent to customer sevices, but to no avail.
In their 'terms and conditions' it states that a quick visual inspection of the delivery for damage should be carried out before signing for it. It also states that the boxes are not be opened. Seems a bit difficult to check for damage if you can't open the boxes!
Flooring Supplies will not refund any money or supply any replacements at all. I am now £150 out of pocket having to source more flooring from a different company.
Take note:- Tough luck if you get damaged goods from this company.
I might have go at Trading Standards yet!

Summary: Brilliant laminate from the right suppliers