Product Type: AXA Insurance in Insurance
Newest Review: ... got heated in a block and I had to call AXA after a few calls requesting for Road side assistance that never came the policeman helped me ... more
AXA WHAT A JOKE
Author Name: zanna
We have had AXA contents insurance for almost a year now and will NOT be renewing our policy again.
Origionally went with them as we were led to believe that they were a reputable company which had been going a number of years if only we had seen these reviews first, a mistake that we will not make again.
It was christmas day and due to the freezing weather we were unfortunate to suffer a burst water tank in the attic damaging a bedroom.My husband contacted the claims department who informed him that he could dispose of the damaged goods and we were also asked to send in 3 quotes or purchase receipts for the said damaged goods, due to the sales we went out and replaced the goods which we did 3 weeks after the incident when we got home there was a letter waiting from AXA which stated what we were told about the receipts but also that photographic evidence was also needed, so back on the phone again !!!
they were told this had not been mentioned at the time of the claim and for them to listen back to the recorded conversation of that day, we also informed them of our new purchases and were asked to email these across to them which we did the claim would then be finalised and payment made via cheque within 4 weeks. we followed up by 2 further emails to see if it had been recieved by them, then another letter arrived asking us to post the receipts as the attachment on the email could not be opened this took them 3 weeks to send so back on the phone again!!!!! we then asked to speak to a supervisor who we for a second time forwarded the receipt to, he phoned us back to let us know they had got it and that he would chase our claim up then low and behold we then got a phone call from the store we had bought our goods from to say that AXA had phoned them to see if we had actually made the purchase WHAT A CHEEK now almost 2 weeks later we are still awaiting a telephone call from the supervisor that we should have recieved before the end of the working day of the last conversation also no emails or letters received and NO CHEQUE FORWARDED EITHER. so no doubt more phone calls to be made. SO BE WARNED CHOOSE AN INSURER WITH A GOOD REPUTATION AND DO YOUR HOMEWORK FIRST.
Summary: NEVER INSURE WITH AXA