This is a warning for all those looking at using any insurance company that use Crawford & Co Loss adjusters. They feel like complete cowboys right now and I am completely losing patients with them.

I am insured with Igo4 LTD, which when we needed to claim is actually part of the AXA group. They filed the claim and passed us over to Crawford & Co. This is where everything starts to go down hill.

They do not follow up calls
They break every promise of calling you back
They do not reply to emails
They have not provided an updates off their own back without me chasing them
When they did reply to an email it was a generic template that ignored the information I have already given.

I have incredible OCD when it comes to organizing documents and I have sent them the most precise document you could imagine regarding the items taken, the cost, the location, the stage we are at with the claim. However still I have nothing.

Frustrated is not the word.