9 people who say different things in 7 different departments, 7 phonecalls, a large phone bill and 5 days is what it has taken for them to even start to take details of my claim. After 30 minutes of being made to feel like a fraudster, I now have to go out and do their job at my expense before they decide whether to even accept my claim. I also have 14 days to do it in and the fact that I cannot leave the house to do what they want is irrelevant as my boyfriend should do it for me apparently. I am disgusted and feel betrayed by the people who I pay to protect my home and come Monday I will be cancelling my policy. They are the most useless and incompetent people I have had to deal with and no one seems to know what they are supposed to be doing. Stay clear of AXA.