For eleven years I have been insuring my Jeep with AXA. They were very prompt to collect my money for renewal........... great service and that's where its end. I learnt it the hard way. I had never made any claim over the years being a very careful person. However 2009 my Jeep got heated in a block and I had to call AXA after a few calls requesting for Road side assistance that never came the policeman helped me move the Jeep to the side. I drove it off later............... AXA never came or even called. Sorry they did call for the renewal. Stupid me should have remembered this but I excused them due to the block.
- 3 years later that is 10 days ago my Jeep once again got heated and I called AXA for roadside assistance. After 10 mts waiting I was cut off when the agent picked up. Three tries later I was not as patient and I called another number that is related for insurance sales and other services, the supervisor requested me to call the first nbr. 2 hours laater sitting in a hot jeep I got throught to the office in DXB and was told that the lines were faulty and they would call me back. I AM STILL WAITING!!!!
AXA cheats they do not give us the services we pay for. So be warned its better to pay a little more and get the service you need when needed. The plush office, advertisements and smooth talkers do not come to your assistance.
FORGET AXA go for a company that is there wne you need them.