AXA Insurance Reviews

For eleven years I have been insuring my Jeep with AXA. They were very prompt to collect my money for renewal........... great service and that's where its end. I learnt it the hard way. I had never made any claim over the years being a very careful person. However 2009 my Jeep got heated in a block and I had to call AXA after a few ...  Read the complete review

Had little idea how unpopular 'AXA' was with its customers...that is, until I experienced its cavalier attitude earlier this year and when perusing internet review sites soon afterwards. Below is an account of how 'AXA' dealt with me. It begins with my initial letter to it dated 9th ...  Read the complete review

DO NOT USE AXATried to make a claim when my iPhone was stolen. I rang up in September when I purchased my phone to check that our home insurance covered my phone and was told that it was completely covered under all circumstances. Now when I come to claim because my phone was stolen they have said that because I use my phone about once a week to remove stock from my jobs website that I am unable to claim because this phone is considered a work phone - which it isn't I had this for my birthday and it is my personal phone. So now have had to fork out the £600 for a new one........ABSOLUTELY DO NOT USE AXA.

9 people who say different things in 7 different departments, 7 phonecalls, a large phone bill and 5 days is what it has taken for them to even start to take details of my claim. After 30 minutes of being made to feel like a fraudster, I now have to go out and do their job at my expense before they decide whether to even accept my ...  Read the complete review

I totally agree that AXA sucks. I have been just trying to increase my critical illness coverage for a year now and they are so full of lame excuses it's ridiculous. Initially I sent in a claim to increase coverage to my yearly salary. First they said I put I had not seen a doctor in a year on my form. I had so I asked what they needed ...  Read the complete review

My Uncle having not claimed on any house insurance for 50 years put in a claim for water damage following a burst pipe. Two ceilings had come down and the damage to a bedroom and living area was substantial. He is registered disabled and registered blind and has recently been in hospital with a serious breathing complaint. Because he was ...  Read the complete review

i have home insurance with kwickfit and the underwriters are AXA... i recently got burgled a few days after xmas 2011... all my gold jewellery was taken, watches and kids electrical items etc... i went through the correct procedure in logging my claim... it took axa 2 weeks to replace my items.... as far as the gold and watches, axa got ...  Read the complete review

This is a warning for all those looking at using any insurance company that use Crawford & Co Loss adjusters. They feel like complete cowboys right now and I am completely losing patients with them. I am insured with Igo4 LTD, which when we needed to claim is actually part of the AXA group. They filed the claim and passed ...  Read the complete review

DO NOT INSURE WITH AXA they will do all they can not to pay out they have declined my mothers claim for her roof told building insurance does not cover this has made my mother ill and sick with worry she is elderly thought she was insured for her building but told she did not have accidental damage all this and she has been with them for 30yrs+ also a lot off damage inside due to water getting in via roof.

You can provide all the required/necessary information you like with this company, but they will still employ crude delaying tactics. They are worst company I have ever dealt with. If you complain, they then advise you that you will have to wait for up to 20 working days for a response!I have already waited over a month for a response to my simple valid claim.The claim relates to the cancellation of a holiday, because of my mother's chest infection, from which she subsequently died. Her GP provided a medical certificate to this effect. It seems as if AXA disbelieve her doctor. I should add that my mother was nearly 99 years of age. The sympathy I received from AXA was underwhelming.Brian Lockyer

my house was broken into about 4 months ago and i am still waiting for my claime to be settle. they have send out 2 cliame ajuster i told the first 1 the same thing i told the second 1 they never return your call and no 1 can never answer your question the people on the phone are on the verge of being rude they might be cheap but it not worth the hassle if i can save 1 person from this hassle ill be happy please dont bother

6/12/2010 Lodge claim with Axa for escape of water incident 13/12/2010 Crawford & Co. Loss adjuster visits my house. Leaves me with a "what happens next" form claiming there's an ongoing leak which I'll have to get my own plumber to fix. Promises that claim will be investigated and drying company appointed by ...  Read the complete review

We have had AXA contents insurance for almost a year now and will NOT be renewing our policy again. Origionally went with them as we were led to believe that they were a reputable company which had been going a number of years if only we had seen these reviews first, a mistake that we will not make again. It was christmas ...  Read the complete review

I took out a critical illness and redundant insurance 11years ago ..I needed to claim on my critical insurance part this year only to be told that i did not have critical insurance..Many unreturned phone calls but still no help, as you say they are not very good when you rely on this insurance to give peace of mind..I will be taking this issue further with the ombudsman..The Britannia Building society only referred me back to AXA

I have a redundancy cover through Britannia. AXA is the underwriter. I have two mortgages, one of them with Britannia and the other one with another lender. Britannia have both my properties on their record. Britannia told me that their redundacy insurance provided income protection regardless of who the lender was; and the insurance ...  Read the complete review

AXA insurance I am sorry but I would not recommend AXA to anyone, the customer service is disgraceful. I have contacted various offices all with no help. They are very efficient at taking the premiums when you have told them not to, but when it comes to answering e mails, questions about the policy terms they just ignore ...  Read the complete review

I have to agree with everyone. AXA insurance is definitely the worst insurance that i have ever dealt with. They are a bunch of liars and timewasters. They told me that they are taking time investigating because my car was stolen with without the keys, I mean what kind of a theft would it be if it was stolen with the keys. Also they told me that they cannot move forward because the police were still investigating the theft, eventually when i took the details of the policeman they were dealing with and phoned him he told me that he had told them no such thing, but on contrary he had told them that they were finished with the investigation and had closed the case. Can you believe it what a bunch of liars

DON'T BUY - THEY'LL TRY ANYTHING NOT TO PAY. My son broke his collar bone in Tunisia, despite implying they would cover the claim while he was in hospital, two weeks after we got home they declined payment on a technicality. Both we and the hospital were mislead by AXA. Be very careful because if an activity is NOT explicitly mentioned, ...  Read the complete review

Axa are awful. Our bikes were stolen 5 weeks ago and the claim is nowhere near being sorted. We constantly have to chase them and at one point they even claimed we were not covered - we have the documents to prove we are! Every step has been a battle for a £600 claim.

HiUsed this insurer via the AA for my kids trip of a lifetime. We were delayed 1 week in America due to the ash cloud from the volcano. Mine / my wifes policy have accepted the claim. AXA have not If this is their attitude I will avoid like the plague and at the same time advise other prospective clients to do the same. Will also think twice about the AA advice regarding insurers! This policy was also extremely expensive when compared to our annual insurance! I have selected a star to post this review in my opinion they are not worth any!