CGNU is a merger or maybe not (CGU Direct)

Member Name:

Product:	CGU Direct
Date:	16/06/01 (27 review reads)
Rating:

Advantages: none

Disadvantages: none

Advantages: Very few
Disadvantages: Many




Having been a General Accident customer for many years i was wary when i was first informed of the merger with Commercial Union, and apparently my apprehension was justified. With General Accident the service was first class, but with CGU it is another matter. It seems a shame that after years of hard toil by the national staff of G.A to build a customer service history that was second to none it has now been wiped out within a few short months. For the first time ever i am thinking of transferring my policies elsewhere, and up until now always thought my loyalties would lie with G.A, but now that G.A is no longer exisitent i feel i cannot give my loyalty to a company that is slap-dash in it's customer care and slow on the uptake with regards to it's priorities.
R.I.P General Accident

Summary: