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I have been trying to get a service call on my cooker, but found it impossible to get through to "WhateverHappens" I've been hanging on the phone listening to music for hours, can't get thriugh to themTruly dreadful don't take it out, it's not worth it. I can't comment on the service as I can't get any.
I had the 'Whatever Happens' insurance coverage. They did not live up to their commitment, they said there is a difference between 'malicious damage' (me deliberately breaking my own property) and 'accidental damage' - how they made their decision regarding how my computer was broken was never made clear to me. I also challenged on them why I would deliberately and maliciously break my own property in the countless telephone conversations I had with their appallingly bad customer service team, they could never provide me with any information. I had to pay to appeal, as well as the fifteen months of payments I was paying so that I had piece of mind on the safety of my laptop. I wrote a 2000 word essay to explain my side of the story, it was very detailed, and covered all aspects of the damage in depth. I received a poultry one sentence reply, saying they would not accept the appeal, and that was the end of the issue. They have taken my money, and caused me significant amounts of stress and emotional discomfort for months, as I waited for them to fix my computer, or consider my appeals. I can honestly say I have never been more mistreated by a company than KnowHow, they are truly a terrible company, and I hope no one else falls for their fraudulent claim of 'Whatever Happens' - they will not fulfill this claim. I will never use Curry's/PC World ever again, and I have encouraged everyone I know to do this, and I hope this will encourage others to stay away from them too.
I thought if take the time to review our Currys "whatever happens" accident or damage policy, after we recently made a claim. I understand this policy may now be known as "knowhow" We decided to make a claim after our little boy managed to get himself wedge between the wall and sideboard, the TV (which was on its stand) slid off the front and the outside casing had cracked. Luckily our son or no one else was hurt. We took out this policy in around 2010 when we purchased our new TV, and paid £5.99 a month for it.
After reading some of the reviews on here, I must admit I was a little worried about the whole thing not coming through. I made the call, and the customer service was fantastic, he took a few details and told us the quickest date they could get to us was the Sunday (I rang on the Monday) 6 days I felt was a long time to wait when they claim to only take 3 working days to collect)
So we waited in on Sunday and the "tech guys" turned up at about 4pm. I thought it would have been nice to have been told a more approximate time as we could have gone out in the morning, at least they turned up. The two men that took the TV came with some fantastic packaging, and were very pleasant to talk to.
About roughly a week later, we were phoned to say that the TV was not repairable but they had a voucher code which we could take to store and enable us to pick up a similar specification TV. We went on that day to have a look, and my partner decided to pay a little extra for a Smart TV version, and walked out with a new TV there and then. Our salesman gave us a couple of free movie cards to use for having to wait a while for the "whatever happens" to get back to us.
We are very glad we had taken out this policy as we don't have accidental cover on our contents insurance, and wouldn't have been able to afford a new TV. The only reason for losing a star would be for the amount of time it took for them to pick it up for repair. I would recommend.
They took my tv away for a repair and told me it would be back in less than a week. They set a delivery date and when it never arrived I called them up and they told me the date had been changed but no one called to tell me, this happened 4 Times it has now been 2 weeks and I still have no tv.
having brought 3 appliances approx. 5 years ago from currys depot in wednesbury we were askes if we would like to take out insurance cover for them all at a cost of £26.00 per month for 5 years we had no need to call their engineers out then this year we have started to have problems with the tumble dryer first their brouchure states they will be out to you in 2 days (joke ) often 1 week later you get a visit and then the engineer doesn't carry parts so he has to call and order the parts guess what they do not stock them so then we have to wait another week for them to arrive then another visit after all this machine still doesn't work 6 other attempts to repair and they finally decide after we have moaned a lot that they will write off the machine and give us a voucher .
This is were the other problem starts 1 week later the voucher still doesn't turn up so I have to phone the insurance company they give me the voucher number over the phone so off I go to currys telford the assistant is very helpful to start tells me she will go and print off the voucher so has the code off me 10 minutes later she arrives back but instead of the £440.00 that our tumble dryer cost they try to give us £240.00 I tell them were to shove it and explain when we were sold the insurance the girl said we would get a voucher for the amount paid for the original product so the manager now arrives and said if i read the polcy it says you only get an equivalent machine my product was an electroclux and their tryng to fob me off with a beko were is the like for like I ask to which he replies it has all the same heating and load functions so I try to ask him if I had a mini and I wrote it off the insurance company wouldn't offer me a kia even thou it had the same engine just feel like I have been ripped off so we are going to have to accept it but we have cancelled all the policies and are going to open a separate bank account to put the money in so my advice would be cancel your policy not worth the paper its written on .
I took out the whatever happens insurance on a HP laptop in July 2012. A couple of months later it was knocked out of my hands by kids running down stairs and the screen smashed. It's a cheaper model. The case was cracked also and it looked in very bad shape. I really can't fault Currys. Their courier collected the laptop and delivered it back again a week later working perfectly.
Now lightning strikes aside etc, a year later in July 2013 my daughter sat on the screen squashing the glass against my phone that was left on the keyboard. Another cracked screen. I felt bad calling the whatever happens number again but the operator was able to call up my details. She saw I'd a previous incident but didn't quibble at all and organised another courier. There are a lot of iffy reviews of the Curry's insurance out there but many are dated from a while back. I can't find any fault and must assume they're now honouring their insurance "whatever happens". In fact I'm buying a Mac and am seriously looking at getting it from Currys with the Whatever Happens insurance. Apple's applecare is outrageously expensive for what it offers and certainly doesn't cover these type of incidents. Well worth every penny in my experience.
Took out a whatever happens policy on a samsung fridge freezer. Got back from 4 days away over Easter to find it had broken down and needless to say all frozen food ruined. However we took comfort in knowing we were covered and rang the whatever happens helpline. The policy stated they will be with you within 2 days but we had to wait 4 days and no we are not in a remote area. The engineer eventually arrived at 5.20pm on a saturday afternoon and took the back off and said the compressor had failed and one would need to be ordered. Apparantly "they do not carry any spares on the Van". The engineer said there was now no-one in the office to order the part or rebook thier return visit. We then waited until monday morning to hear further only to have a call back saying it will be thursday before they can come. Told them that it was not acceptable as we had already been without it for a week. Asked why they could not overnight couriour the part and get to us the following afternoon but the robotic operator just kept repeating next thursday earliest appointment. Went into the store where I bought the fridge freezer, (and incidentally where I have bought most of my appliances in the house ) but they were less than helpful and so we are left now with having to wait 3 days- crap service and even though it refers to promises with 2 days vist had they come as per thier promise the part would have been ordered. seems like the whatever happens means whatever happens we have 21 days to get it fixed. Lesson learnt and this is one customer Currys have lost for good
I bought an iMac from Currys on 10/08/11 and took the Whatever Happens insurance at £10 per month. I dropped and stood on the mouse on 05/04/13 when the insurance was still valid. I took the mouse to the local store in Lisburn, where I bought it, thinking they would give me a replacement mouse. No such luck. I was given a number to ring and was told that the whole system would have to be taken to the Lisburn store in order for Curry's to claim a new mouse from Apple. This process would take 2 weeks. I was furious and wondered what would happen if I dropped the iMac en route to the store, causing irreparable damage. Currys blamed Apple for the problem but I blame Curry's as they sold the insurance as a wonder product. I bought a compatible Logitech product from Maplin's which is more than adequate. Be warned. If buying an Apple computer from Curry's, the insurance is a waste of time and you will be treated with contempt by Currys and Apple.
I am not the type of person to take out insurance on things willy-nilly. I often think it's a waste to be honest. But, on buying a new TV from Currys, I decided to take out Whatever Happens cover as they said it covers for 'human error', and I am quite clumsy and can't afford to keep replacing stuff. I was sceptical, but the sales advisor gave me my first month free, and at only £4.50 a month, I didn't think it too bad.
Lo and behold, a week after getting said TV, I dropped it, breaking the LCD. Initially I was impressed with Currys, I gave them a call, and the guy arranged to pick the TV up a week later, it would be returned a further week after that (2 week turnaround). While I felt inconvenienced, I was ok as I accepted that it was my own silly fault for being a clumsy moo.
I was very impressed by the driver who came to pick it up, he was polite, arrived during the earlier part of the time I had booked in, and called before he came so I was prepared.
This was the last time I was impressed with the service.
After having had no TV for a week, it was returned to me fixed and great. Without the power cable I had sent it with. I immediately phoned the delivery driver, who said he'd look on his van and call me within the hour. He didn't. So I called again. He then said it was ok, he'd tell his boss and get them to give me a call. Anticipating that this might not happen, I phoned the main line (premium rate, many options, v.expensive on a mobile and I have no landline). The nice lady on the end of the line apologised, and assured me that I would be receiving my cable by Wednesday (this was Sunday when I called).
By Tuesday, having heard nothing and getting a bit twitchy, I called again. The guy I spoke to said there was no record of my call and that I wouldn't be getting my power cable the next day. I said that this wasn't really acceptable. He then advised me that I should go to Currys, buy a replacement cable MYSELF and send the receipt to them for a refund!! This didn't impress me at all as 1) I work and volunteer so have little time in my life during the week to go chasing cables, 2) I didn't see how I should go out of my way to rectify their issue and 3) I didn't hold much hope for getting my money back! So I refused. And told him that they needed to sort it out!
Eventually, after to-ing and fro-ing, and being put on hold for about 15 minutes at a premium rate, they agreed to send me a new cable. It was the result I wanted, but I feel strongly that I should NOT have had to chase it the way I did! The call-centre service was actually appalling.
I have kept my insurance, and probably will do for a few more months as I AM that clumsy, but from now on, with any dealings with them, I will ensure I take down the names of the people I speak to, the length of time I was on hold, and exactly what they said.
Hi all just to let you know that i am totally disgusted in curry's store on silver link in wallsend Newcastle upon Tyne and the way they treat elderly customers who don't understand what they are buying when it comes to computers.
a member of my family who is in their 70s went to buy an acer laptop priced at £339 but was talked into spending £599 and also sold norton at £100 that was not needed but the staff pointed them in the direction of the hp laptops and told the said family member that the acers were no good for the internet surfing and so on.
i went today to complain and ask for the machine to be replaced with the acer model and was told that the machine was not at fault and they would not change it .
grrr i will be writing to the head office and asking about the policy of ripping off elderly customers by the sales staff as the machine is only 6 days old and was only took out of the box and tried to logon to internet with no joy as it had windows 8 on and the family member didnot know anything about windows 8 grrrrr never will i go to currys again.
Purchased a printer on sale and was talked into purchasing the optional Knowhow replacement.
As I needed this type of printer I told them there was no point in getting the cover as it wouldn't be a 'instant replacement' as it was on special and the cover doesn't cover the original full price.
I was then told to take out the policy that was double the price which would cover the original price so if something goes wrong I'll get a replacement.
Well something went wrong and I was told I have to pay the difference from the item I got on sale to the now full price replacement. This is due to the wording of the cover in all of their T&C's.
Although on their cover, a certain charge covers a price range, this is only a guide and they will only 'credit' the amount paid at the time of the transaction (sale price). I asked why would I have paid the 'extra' amount to get the cover to cover the actual cost of the printer and all they said is that the store got it wrong and you paid too much but that is not there fault but mine.
So in short they admitted to misleading customers so it's a brand I will be staying away from.
I called currys as my tv has green lines running down the screen. They tried to help me fix it over the phone by doing a power reset. This did not work so they arranged for it to be picked up. which I had to wait a week for it to be collected. They repaired it within a week as promised and advised me they had put a new screen in the tv. By new screen they mean new to my tv not a actual new screen as this screen is worse than the one I had. Atleast before I could actually watch tv, this screen flickers goes fuzzy, turns green then red. I called them a hour after they delivered it to me and I was told I have to wait 11 days for them to come back and collect it. I am far from happy.
called about a spillage on my macbook pro. courier picked it up within 1 working day.repair did take some time as there were parts that had to be ordered but when i called up to ask about progress i was always spoken to politely and the operators were always friendly and helpful.got my mac back in full working order. even gave me a new power cord as mine was a bit wrecked.i was slightly concerned about this company given all the bad reviews i have seen. but in my case they were excellent. the only reason i havent given five stars is because of the length of time taken. but they did get it back to me within the specified time
first sorry about my english and grammer
hi my name is sunil, I used to work at horsham currys and I left this job 2 weeks ago I did have a strong reason to leave that job
I used to believed that this is one of the best electrical product cover in UK but I am sorry to say it is not and I do Apologise to those customer whom I sold this policy. I bought a LG 47LM760t Tv from same store and bought a whatever happen premier cover with the TV I paid £224 for 3 years cover.
whatever happen premier cover is
1) 7 days repair period
2) knowhow engineer will try to solve your problem over the phone if engineer cann't solve your problem over the phone then next step is visit to your home
3) if your product breaks down and you ring them before 3 pm their engineer will visit to you within 48 hours
4) if they dont repair within 7 days then you can request replacement ( normally replacement is voucher for new product )
5)loan TV for 7 days.
I had a problem with my tv I since first day but I ignored the problem because I used to work at Currys I thoght might be problem is related to TV's updates after few days it went worst so I rang knowhow and explain about TV's fault that was saturday and advisor straight away gave me a TV pick up date and again it was next friday means 7 days not 48 hours. no fault fix over the phone or no engineers visit and no loan tv.
knowhow delivered my TV back to me on 7th day. thnx knowhow to keep at least one promise.
10 days later again same problem poped up and same I rang to knowhow customer services explain every that was wednesday got an appoint on maonday again thanx for not keeping their 48 hour visit promise, thanx not try to fix problem over the phone, thanx an engineer did not have time to visit. knowhow guys picked my TV on 10/09/2012 before 11 am and delivered loan TV next day afternoon again thanx for not keeping their promise.
now most important thing is today is 18/09/2012 and 9th day of reparing but still I am waiting for my when I spoke to knowhow customer services they said to me they are going to delivered my TV on Saturday so when I asked about 7 days gaurantee they said 7 days is not applicable on my TV because my TV has been repaired before 7 days but today is 9th day where is my TV. I spoke to my manager and my manager explain me the same thing which me and my store colleagues didn't know before. according to knowhow 7 days is repairing period and upto 2 months is a delivery period. so why they are mentioning only 7 days repairing period in their know how book or advertisings ? why currys is not telling customers and customer assistants about 2 months delivery period ?
one more thing they are selling whatever happen cover but that cover does not cover your products in first year so anything goes wrong you have to contact manufracturer. In first year they cover only accidental damage. so if you are going to play boxing with your goods then you definately need currys whatever happen cover.
thanxs currys to using solid technique to cheat customer
if you want to know more about currys rubbish services or advise on products ( TV's or computers ) my email add is email@example.com
I purchased a laptop from PC World under the whatever happens scheme, and I would warn you never to do the same. PC world doesn't care about its customers whatsoever, as long as they've got your money. I was led to believe that the scheme included insurance, as the name 'whatever happens' suggests. Be warned...you're insured for jack sh*t. My laptop was stolen from just outside my house in Bristol, and although the contract states that it is covered for theft, that apparently doesn't count. I am now stuk paying £47.50 a month for a further 16 months until my contract ends. I will never buy anything from PC world or Currys again and I urge you to stay well clear too. This scheme takes advantage of people who can't afford to pay out £500 for a laptop all in one go, making you believe you are insured, when you are not. Disgusting.