Newest Review: ... made clear to me. I also challenged on them why I would deliberately and maliciously break my own property in the countless telephone conv... more
currys whatever happen is just a scam don't waste your money
Curry's Whatever Happens Insurance
Author Name: dhanil
Curry's Whatever Happens Insurance
Disadvantages: waste of money
first sorry about my english and grammer
hi my name is sunil, I used to work at horsham currys and I left this job 2 weeks ago I did have a strong reason to leave that job
I used to believed that this is one of the best electrical product cover in UK but I am sorry to say it is not and I do Apologise to those customer whom I sold this policy. I bought a LG 47LM760t Tv from same store and bought a whatever happen premier cover with the TV I paid £224 for 3 years cover.
whatever happen premier cover is
1) 7 days repair period
2) knowhow engineer will try to solve your problem over the phone if engineer cann't solve your problem over the phone then next step is visit to your home
3) if your product breaks down and you ring them before 3 pm their engineer will visit to you within 48 hours
4) if they dont repair within 7 days then you can request replacement ( normally replacement is voucher for new product )
5)loan TV for 7 days.
I had a problem with my tv I since first day but I ignored the problem because I used to work at Currys I thoght might be problem is related to TV's updates after few days it went worst so I rang knowhow and explain about TV's fault that was saturday and advisor straight away gave me a TV pick up date and again it was next friday means 7 days not 48 hours. no fault fix over the phone or no engineers visit and no loan tv.
knowhow delivered my TV back to me on 7th day. thnx knowhow to keep at least one promise.
10 days later again same problem poped up and same I rang to knowhow customer services explain every that was wednesday got an appoint on maonday again thanx for not keeping their 48 hour visit promise, thanx not try to fix problem over the phone, thanx an engineer did not have time to visit. knowhow guys picked my TV on 10/09/2012 before 11 am and delivered loan TV next day afternoon again thanx for not keeping their promise.
now most important thing is today is 18/09/2012 and 9th day of reparing but still I am waiting for my when I spoke to knowhow customer services they said to me they are going to delivered my TV on Saturday so when I asked about 7 days gaurantee they said 7 days is not applicable on my TV because my TV has been repaired before 7 days but today is 9th day where is my TV. I spoke to my manager and my manager explain me the same thing which me and my store colleagues didn't know before. according to knowhow 7 days is repairing period and upto 2 months is a delivery period. so why they are mentioning only 7 days repairing period in their know how book or advertisings ? why currys is not telling customers and customer assistants about 2 months delivery period ?
one more thing they are selling whatever happen cover but that cover does not cover your products in first year so anything goes wrong you have to contact manufracturer. In first year they cover only accidental damage. so if you are going to play boxing with your goods then you definately need currys whatever happen cover.
thanxs currys to using solid technique to cheat customer
if you want to know more about currys rubbish services or advise on products ( TV's or computers ) my email add is email@example.com
Summary: pay for services not for head-ache