Direct Line Insurance Reviews
Product Type: Direct Line in Insurance
Newest Review: ... third parties Husband who had only just been informed about the claim.. In DECEMBER! And Direct Lines answer to this was "well there's nothing we can do maybe you should change your number?" They told me to obtain more evidence I myself would have to go to the small Tesco's store and ask for their CCTV of the day the accident happened? To which you can image Tesco's response was! I have contacted them on every occasion for updates which has cost me hundreds each month on my phone bill with their 0845 numbers, because they NEVER ring me, only to be told I ring too much! I contacted them in January to ask about the process of... more
Customer Direct Line Insurance Reviews (17)
by Knight - written on 12/04/12
I have had an ongoing claim for 8 months now after a woman reversed in to my car, Direct line have so far acted as their own party in this claim and have not been on my side at all, I have put in numerous complaints to their "team" all of which I'm given a letter saying sorry but no improvement, I am now complaining to the Ombudsman about their conduct as a company. for the past 8 months I have been waiting for the claim to be closed, they have lied to me about witness statements being sent out to my witnesses, they have lied about them coming back to them, I was left without a car for 4 weeks, and in December received threatening phone calls ... Read the complete review
by SB2011 - written on 14/12/11
Hi All, Just received a Residential Property Insurance renewal letter from Direct Line for buildings only cover which has increase 623% in one year yes 623%!!! It has gone from £177.12 to £1021.49 and then the direct debit is no longer 0% but 8% interest which increases the total payable on a like-for-like basis to £1103.16, there is no apology for this in the letter - strange way to treat customers, I have not made a claim ever for this policy either. I spoke to two people at Direct Line and the company line is that a 'geo spatial' survey has been undertaken and the increase is due to an increase in risk profile of the property location. The ... Read the complete review
by John - written on 06/04/11
I have stayed with Direct Line Car Insurance for over 3 years, making regular payments every day on the 28th of the month, even the renewal date every december, I would call to say that I will keep with them. Their reply no problem Mr Smith will take the initial payment as always on the 28th of such amount and then such amount again on the 28th of each month. So anyone with Direct Line, can you advise that when you make the payment say on the 28th of Feb, that payment is to cover your car for insurance in March, and the 28th March payment to cover you in April etc. If, from what I can remember, when I started my insurance with Direct LIne, I made a one upfront payment . Read the complete review
by diva s - written on 07/06/10
i had been with direct line for over 8 years but have recently had to leave due to imcompetance! they charged me over £2000 for a renewal and then couldnt get it right. took many many phonecalls and they still had the nerve to try and charge me for cancelling! were a good insurer as long as you never want to leave!! they tell you anything just to get you off the phone and not 1 of the people i spoke to realy knew what to do RBS have destroyed a good reputation and just dont care about the customerAVOID !! now using CO-OP bargain!
by L40 WHATEVER - written on 09/02/10
I have just received my Home Insurance renewal from Direst Line.They started by stating "Thank you for insuring your home with us for the past 22 YEARS". Then had the audacity to ask for a renewal premium for Buildings & Contents of £788.55 a massive increase of £544.07 on last year's figure of £244.48. My circumstances had not changed & there had been no claims. I asked them to look at reducing it & the best they could offer was £480 P.A. When I asked them to match the quote I had from them on line of £261.45 they refused. I have had to cancel my existing policy with them & take out a new one online. What a ridiculous world we now live in. So much for loyal trouble free customers!Would have changed companies but could not get any where near this online quote!L40 WHATEVER
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