Direct Line Insurance

We just had a renewal quote from direct line for £617 for home and buildings insurance. It has risen sharply over the last 2 years and seemed very high. I checked other quotes, Swinton came out at £260 for similar cover! but they have a terrible reputation. My experience with Direct Line has been good having made a claim for a stolen mountain bike so I'm reluctant to change. But, on-line Direct Line quoted £378! We phoned them and they offered £375 included home emergency. While pleased to have saved all this money I know they've been ripping us off. What about the people who don't ring around, such as the elderly. Its appalling that they should be robbed in this way.

Is everyone sitting comfortably? Then I'll begin ... I have always been a named driver on my mum's insurance via Direct Line. Whilst on her insurance I managed a number of interesting manoeuvres and yet somehow 5 years later she still had a couple years no claims bonus! I bought my new (second-hand) car and then set about insuring it. After all the hundred of comparison adverts on the television I began my search there. I was 25 years old at the time and everywhere was quoting higher then my budget would allow or barely covered me for anything. I was on the phone with my mum when she told me to call Direct Line for a quote as they've always been ...  Read the complete review

I just received a renewal from Direct Line for my travel insurance - 2 adults, one child annual policy £139.95. I went on line with them for a quote £117! I phoned them and was told that new customers get a better deal than existing customers and there was nothing they could do about it. I cancelled my policy and got a cheeper one with another well known company.

So much for customer loyality. I have other policies with them that I will also not niw renew.

Direct Line Insurance I was recently amazed at the service I received from Direct Line Insurance. Now I'm not a pessimist but I have never received a good service from an insurer and therefore expect hassle if I decide to claim. So here is what happened- I came home from work the other day and opened the fridge; it did not smell very pleasant. I realised at this point I had (I have o idea how) switched off my fridge freezer. All the contents of my fridge freezer were defrosted and now inedible. I cleaned out the fridge and went shopping for new supplies. I decide to call my insurance to see if they could help- I spoke to customer service ...  Read the complete review

Challenge the renewal quote!
I got a renewal quotation from direct line for £696. I went online to direct line and got quoted £421 for slightly better cover! Phoned up the renewals line and they revised the price accordingly. I'm annoyed that they tried to rip me off for the best part of £300, but at least they acknowledged the problem and sorted it in under 5 minutes. This seems to be common practice in the insurance industry - they hope that we don't check the renewal price each year, trusting that they are offering existing customers the best deal.
So, when your renewal comes through, check what deals a new customer gets, phone them up and insist they match it!