Don't Let Your Dog Get Too Old (Direct Line Insurance)

Member Name: Kevin McNamee

Product:	Direct Line Insurance
Date:	29/09/06 (135 review reads)
Rating:

Advantages: Quick settlement of vets fees

Disadvantages: Have a cut-off point of 8 years for dogs, irrepective of customer loyalty

When we bought a Cocker Spaniel puppy 9 years ago, we reviewed the pet insurance market and decided to take out a Direct Line policy.

During the following nine years, the only claims we made were for the occasional removal of a grass seed from his ears. with minimal cost to Direct Line after deduction of the excess charge.

And yet, because our dog as reached the ripe old age of 9 !! they want to increase the cost of the policy by 30% !!

When I rang to query this excessive increase, the young lady I spoke to was very quick to ask me if I wanted to cancel the policy !! I reminded her of the money that they had made from us over the years but all to no avail.

I have subsequently cancelled the policy and taken out a new one with E & L Insurance for a lot less money and similar insurance cover.

Summary: Direct Line don't seem to like older dogs. What price customer loyalty ?