Excellent service when our house was flooded out (Direct Line Insurance)

Member Name: philriley

Product:	Direct Line Insurance
Date:	09/11/06 (153 review reads)
Rating:

Advantages: Cheap but not nasty. First Class cover

Disadvantages: None

When it came to insurance renewal time last year I shopped around as you do for the cheapest quote I could get on the internet. Direct Line was the cheapest at the time, so I went with them. We had a water main burst under our house 3 months later, and water started coming up through the floors. I cannot fault Direct Line on the way they dealt with our claim -- they were absolutely fantastic. The whole claim has cost them over £23,000 pounds, which includes the cost of putting us up somewhere else while the water damage was sorted out. We have paid £100 which was our excess. I think the difference between the two must certainly come to more than I can ever expect to pay for insurance in my entire life. What's more, we cannot even contemplate what we would have done if we had not been covered. I'd always avoided Direct Line before because I had had the belief, I don't know why, that they were "cheap and nasty". Actually it was probably the best £250 I ever spent getting insured with them.

Summary: It was probably the best £250 I ever spent getting insured with them.