Direct Line Insurance

I was recently amazed at the service I received from Direct Line Insurance. Now I'm not a pessimist but I have never received a good service from an insurer and therefore expect hassle if I decide to claim. So here is what happened-

I came home from work the other day and opened the fridge; it did not smell very pleasant. I realised at this point I had (I have o idea how) switched off my fridge freezer. All the contents of my fridge freezer were defrosted and now inedible. I cleaned out the fridge and went shopping for new supplies. I decide to call my insurance to see if they could help-

I spoke to customer service advisor, explained what happened and he advised I was covered. I was advised that a cheque would be in the post top me that day minus my policy excess. That was it.

I am still astonished at the fabulous customer aervice I received. There were no forms, no disputes, no hidden clauses, just a really good service.

I would reccomend Direct Line to anyone. The only thing that crossed my mind was the system may be open to fraudsters, but then so are all policies!