Product Type: Direct Line in Insurance
Newest Review: ... third parties Husband who had only just been informed about the claim.. In DECEMBER! And Direct Lines answer to this was "well ther... more
Im a Hostage to Direct Line - Disgusting
Direct Line Insurance
Author Name: Knight
Direct Line Insurance
Disadvantages: waste of time, expensive numbers to call, usueless staff, poor customer service
I have had an ongoing claim for 8 months now after a woman reversed in to my car,
Direct line have so far acted as their own party in this claim and have not been on my side at all, I have put in numerous complaints to their "team" all of which I'm given a letter saying sorry but no improvement, I am now complaining to the Ombudsman about their conduct as a company.
for the past 8 months I have been waiting for the claim to be closed, they have lied to me about witness statements being sent out to my witnesses, they have lied about them coming back to them, I was left without a car for 4 weeks, and in December received threatening phone calls from the third parties Husband who had only just been informed about the claim.. In DECEMBER! And Direct Lines answer to this was "well there's nothing we can do maybe you should change your number?"
They told me to obtain more evidence I myself would have to go to the small Tesco's store and ask for their CCTV of the day the accident happened? To which you can image Tesco's response was!
I have contacted them on every occasion for updates which has cost me hundreds each month on my phone bill with their 0845 numbers, because they NEVER ring me, only to be told I ring too much!
I contacted them in January to ask about the process of the claim and was told that it should have by now been taken to court for action but no one's actually put it through despite their policy that this should have been done after 8 weeks from he date of the accident, and yet no one had yet picked up on this?
Their complaints department wrote me a letter saying if I wished to discuss my complaint further to contact "Joe blogs" only for me to then ring to discuss it and find that he closed my complaint on the date he wrote me the letter???
and so 8 months on I am paying a higher premium because they will not give me my 1 years no claims discount, I can't go to another company because of that and the fact that I have an open claim, I am basically a Hostage Customer to Direct Line! And can't even afford to ring and tell them this!!!
Summary: Disgusting service, feel free to recommend them to your worst enemy!
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