Direct Line Insurance Reviews

We just had a renewal quote from direct line for £617 for home and buildings insurance. It has risen sharply over the last 2 years and seemed very high. I checked other quotes, Swinton came out at £260 for similar cover! but they have a terrible reputation. My experience with Direct Line has been good having made a claim for a stolen mountain bike so I'm reluctant to change. But, on-line Direct Line quoted £378! We phoned them and they offered £375 included home emergency. While pleased to have saved all this money I know they've been ripping us off. What about the people who don't ring around, such as the elderly. Its appalling that they should be robbed in this way.

Is everyone sitting comfortably? Then I'll begin ... I have always been a named driver on my mum's insurance via Direct Line. Whilst on her insurance I managed a number of interesting manoeuvres and yet somehow 5 years later she still had a couple years no claims bonus! I bought my new (second-hand) car and then set about insuring it. ...  Read the complete review

I just received a renewal from Direct Line for my travel insurance - 2 adults, one child annual policy £139.95. I went on line with them for a quote £117! I phoned them and was told that new customers get a better deal than existing customers and there was nothing they could do about it. I cancelled my policy and got a cheeper one with another well known company.

So much for customer loyality. I have other policies with them that I will also not niw renew.

Direct Line Insurance I was recently amazed at the service I received from Direct Line Insurance. Now I'm not a pessimist but I have never received a good service from an insurer and therefore expect hassle if I decide to claim. So here is what happened- I came home from work the other day and opened the fridge; it did not ...  Read the complete review

Challenge the renewal quote!
I got a renewal quotation from direct line for £696. I went online to direct line and got quoted £421 for slightly better cover! Phoned up the renewals line and they revised the price accordingly. I'm annoyed that they tried to rip me off for the best part of £300, but at least they acknowledged the problem and sorted it in under 5 minutes. This seems to be common practice in the insurance industry - they hope that we don't check the renewal price each year, trusting that they are offering existing customers the best deal.
So, when your renewal comes through, check what deals a new customer gets, phone them up and insist they match it!

I have been with Direct Line for my car insurance (fully comprehensive) for 5 years now. Each year my car insurance has come down in price (despite me paying monthly) and they have beaten everyone else I've got a quote from. Last year I changed my car from a Fiesta to a Ford Ka so needed to phone them to change the insurance. I wasn't ...  Read the complete review

We've been with direct line for a few years no on both buildings and motor. Good experiences in the past with motor claims, terrible with buildings (8 months to settle a roof repair to an outbuilding.)

Something seems to have changed though - call centres appear to be UK based still, but are now understaffed - scary wait time to get through and quite a few issues with renewal - autorenewed buildings cover without authority, didn't send renewal info out before the event. We've gone elsewhere for buildings cover, and I suspect I'll be cancelling motor mid term when my wife gets her car and going for a multi car policy elsewhere.

Shame really, they used to be good in the past, but it appears the management have made some poor choices regarding their staffing levels and document centres.

Warning - do not renew your Direct Line home insurance. Cancel the policy at renewal and then take out new cover on line with Direct Line. This saved me over £300 - same cover/same policy/ same insurer.

I would never ever use this company again. This company put me through nearly a year of hell. I had fully comprehensive insurance and through no fault of my own my car suffered a mechanical failure causing an accident. They came up with excuse after excuse not to pay out. The insurance accessor was down right rude and obnoxious. To call staff who ...  Read the complete review

When it came to insurance renewal time last year I shopped around as you do for the cheapest quote I could get on the internet. Direct Line was the cheapest at the time, so I went with them. We had a water main burst under our house 3 months later, and water started coming up through the floors. I cannot fault Direct Line on the way they dealt ...  Read the complete review

When we bought a Cocker Spaniel puppy 9 years ago, we reviewed the pet insurance market and decided to take out a Direct Line policy. During the following nine years, the only claims we made were for the occasional removal of a grass seed from his ears. with minimal cost to Direct Line after deduction of the excess ...  Read the complete review

It's that time of year again, car insurance due, MOT next month. So instead of merely staying with my current company I decided to have a butchers on the net to see if I could save myself a few quid. Finding quotes on the net is as easy as pie, just type car insurance into Google and they are virtually all there for the clicking. ...  Read the complete review

My car insurance was due so I spent nearly a whole day online trying to get the best deal. Eventually, Direct Line came out on top and as I usually do I rang them to take up the insurance rather than complete online. After negotiating that I could still keep the 'online' discount the guy proceeded to ask the normal insurance questions, ...  Read the complete review

My home insurance is up for renewal once again. I used to be insured with Direct Line, until last year, when I moved to the AA. However the AA have written to me today with my new premium for the coming year. So it seemed appropriate to look at Direct Line again, to see if they could be more competitive this time. I logged on to their ...  Read the complete review

Direct Line are a company I have used for years and years. I always shop around when a renewal arrives, to make sure I get the best deal available. Between car insurance, house insurance and holiday insurance I must have had around 10 different policies with themn over the years. In terms of the quotes recieved, they are always ...  Read the complete review

My contents and buildings insurance have been through Direct Line for the last five years and I really can't rate them enough. It was really easy to start the policies as it was all done over the phone. They then send you the policy through the post which you just sing and return, and also a booklet which explains exactly what you are ...  Read the complete review