Product Type: eCar.co.uk in Insurance
Newest Review: ... decided to cancel after 8 days taking policy with them. I was informed that there is £25 cancellation fee and I will receive rest of the ... more
Not worth the hassle
Member Name: dillywhite123
Advantages: They could cancel for no reason at all
As I love to save money when I renewed my car insurance I went to all the price comparison sites and ecar came out the cheapest by over £100. I set up the policy and paid in full without a problem and received my paperwork and thought that was it for the year. This was set up in January 2012 and all was fine until I got pulled over by the police in May 2012 and asked for my drivers licence etc and imformed me my car wasn't insured. I told them I had set it up with ecar in January and paid in full. The police asked me for the documents which luckily I keep in the car and showed the police.
After feeling like a criminal for a while the police rang them to be informed I had cancelled it which of course I hadn't and they had issued a refund which also they hadn't. Thanks to these jokers I am now waiting to go to court and have asked for a recording of the call where I asked them to cancel my policy which so far they can't produce as it never happened. The complaint department have been no help at all and keep telling me to email in my complaint as they are an internet based company. I have emailed numerous times now to only get an automated message back that they will get back to me in five days. Well due in court Monday and looking at losing my licence and job.
All I can say is this may be a one off mistake but they should face their mistake and own up to it as it is my life that's being effected not theirs. I would never ever trust this company again they have terrible customer services and once they have your money just keep checking your policy is still valid I would hate this to happen to anyone else.
I only gave you one star because that's the lowest I could give you and you don't deserve that.
Summary: Never ever again
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