HALIFAX HOME INSURANCE - BEWARE THE FIRMS THEY USE (Halifax Building Society Insurance in general)

Member Name: SANDRA HULLAND

Product:	Halifax Building Society Insurance in general
Date:	23/04/07 (290 review reads)
Rating:

Advantages: SHEER DELIGHT FOR THE MASOCHIST OR SUICIDAL

Disadvantages: DISTRESS, AGGRAVATION,

Yes beware of the Halifax buildings insurance people. they sounded good but the company they sent in was not good. i HAVE MORE DAMAGE NOW THAN WHEN THE JOB STARTED. They did not do what I was told was necessary and presumably Halifax paid them for five days works when they only did just over two. They failed to do the whole job, and took short cuts on what they did do. They threw rubbish in the road outside, and I had to pressure wash the drive and the road when they had gone. They left the rooms in a worse state than when they came. Everybody says they are sorry, but no consideration is being given while they take their time to sort things out (28 days to respond to my complaint) and I live in half my house, feeling stressed to death about the other half out of bounds.
You ring them and apart from the dreadful music which doesnt even play properly you wait in the queue and then get cut off just as you are getting through. You get through and put on hold and then cut off. You go thru customer services who dont listen and route you back to where you were left on hold waiting to get through to them. Then you are told they will ring you back as they need to read the file.

HALIFAX STAFF WAKE UP, would you like you home left in a tip like this and not even know if it is going to fixed at all?

BEWARE THE HALIFAX - THEY CAN TURN A MINOR DRAMA INTO AN ENDURING CATASTROPHE!

Summary: POOR POOR POOR SERVICE WHEN THINGS GO WRONG