I have never received such a bad service in regard to a claim. I have been forced to undertake legal action to try and resolve this completely unsatisfactory situation.. I am very dissappointed in the lack of customer care, professionalism and bad workmanship of repairs. A job that should have been relatively straightforward to rectify has been one below standard repair after another. Overall a completely below even adequate standard.The company or representatives i have had the unfortunate time of encountering have proved to be unapproachable, dismissive and biased in their opinions or help, therefore having to resort to legal action so it does not happen to some other unfortunate person who is insured with them.I would STRONGLY reccommend to change company.Halifax in my opinion has given me the worst experience of customer care and i have not received an ounce of satisfaction and am hoping now that a legal team are involved to get satisfaction, after all i wanted was a acknowledgement and an apology.