Try Cancelling by telephone! (Halifax Building Society Insurance in general)

Member Name: GordonSoozy

Product:	Halifax Building Society Insurance in general
Date:	05/03/03 (260 review reads)
Rating:

Advantages: Increase your experience of the Small Claims Procedure, Very good at taking your money from you., Justifies owning a telephone

Disadvantages: You'll be more out of pocket than you think especially if you try to claim or cancel your payments , Be prepared for lost letters and faxes, Be prepared to have a lot of time on youyr hands for dealing with the issues that their inefficency will generate

My experience of this company has now driven me to commence the Small Claims Procedure against them (I've never had to take recourse to the courts in all my fifty years). It took them three months to stop taking direct debits from my account (via the Halifax Building Society). I had a very long conversation with their helpdesk in November 2002 when I first instructed them that I wished to cancel my payments to them. I followed by letters (which also got lost- very odd that isn't it?) and faxes to System faxes which take days to arrive (how odd I thought faxes were supposed to speed up things) followed by copies of faxes and letters to people who turned out to be not so useful but sounded as though they might be. Their response to all my hard work was to be answered by a garbled voice mail. I have yet to receive anything in writing from them in response to all my communications. Incidentally I too had to spend forever getting infomation from my ex company and the Job Centre (there is another story of incompetence) only to be told my claim was not valid as I hadn't been out of work long enough.

They have as yet STILL NOT refunded me my money. I thought Direct Debit was meant to protect me?

My advice is steer well clear of Halifax Insurance Ireland. I will let you know how the Small Claims Procedure turns out.

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