What the Curry's 'Coverplan Service Agreement' doesn't tell you up-front ... (Insurance Companies - Comparison)

Member Name: D Waltham

Product:	Insurance Companies - Comparison
Date:	26/11/07 (87 review reads)
Rating:

Advantages: If you are house bound / commited then 'Coverplan' may work for you ....

Disadvantages: No Customer Servicing skills by operators of the 'Coverplan Service Agreement'

I have in the past, taken out a 'Coverplan' warranty on all electrical goods purchased at Curys etc.. Having purchased a Beko dishwasher, the device brokedown causing circuit breakers to trip etc... The problem was identified as being with the dishwasher ....
Placing a call via the Coverplan Service agreement, you are told that someone needs to be available all day between the hours of 8am - 6pm on the scheduled engineers visit.
If you miss the engineers visit, for any reason, you will have to pay £58 to book a further engineer call out ....!!

Hmmm .... So you pay a monthly premium to cover your cherised electrical items under the Coverplan Service Agreement. If your product fails etc., you have to take a day out of work to accomodate a visiting engineer - the onus being on the engineers availability - time & date etc... Further more, if you fail to meet the arranged appointment, for what ever reason - and these people don't care for any excuses, and the engineer leaves - you will have to fork out a £58 fee as a result of missing the appointment and booking a further call out ...

Needless to say - I intend to stop all current / in force monthly paid 'Coverplan Service Agreemnts. In future I will go with the manufacturers recommended service providers.

1. Don't buy a Beko Dish washer ..
2. Don't buy a Curry's coverplan agreement ..

Summary: Useless service and operatives need to be re-trained or sacked .....