A candle in the wind! (National Farmers Union (NFU) Mutual)

Member Name: NFU Satisfied Customer

Product:	National Farmers Union (NFU) Mutual
Date:	20/08/08 (202 review reads)
Rating:

Advantages: Great service, good price, mutual discounts, no hassle claim

Disadvantages: None

I have 3 Crystal Ralph Lauren hurricane lamps on my dinning table, they cost £650 each five years ago.

Recently I was washing the shade of one of them in the kitchen sink, I then dried it with a towel and it rocketed out of my grasp and hit the ceramic tile floor in the itchen smashing into a million pieces.

Oh pooh!

I contacted RL to ask if I could purchae a repalcement shade, but no - I had to buy a whole lamp - and they were now £750!

So I phoned NFU - with whom my contents, and 2 cars are insured to enquire if it was covered under the contents policy - as I had accidental damage cover it was - less a £50 excess - hmmm - pay £750 or £50! Bingo - the £50 won. I asked if I needed to keep the broken glass as proof - but they said no (I did in fact do so) and that a claim form would be in the post soon. The next day I received it, completed it and sent it back. Within 4 days I got a call saying that the claim had been approved. I told NFU that the lamp was only available direct from RL, and that P&P and Insurance was an extra £45 - they said they would add this to the claim. They said they could not pay the claim without the invoice, so that I was to purchase the replacement and then send them the invoice, keeping a copy for myself. Within 5 days of me sending the invoice I received a cheque for £745! Now that's what I call service!

I now have the 3 lamps back in place, and are frightened to death to wash them!

Summary: People are quick to post negative reivews, but not so inclind to post positive!