Good Value some problems (Quoteline Direct)

Member Name: Karon

Product:	Quoteline Direct
Date:	30/07/01 (394 review reads)
Rating:

Advantages: Cheap

Disadvantages: Can't buy online, customer advisers not fully trained, insurance note not through early enough for me

I have recently lost my job and so when my car insurance premium became due in July and my insurers had upped the price by £20 despite me having another year's no claim's bonus, I decided to shop around.

Time was no objective here, so i checked out just about every car insurance site that Google could find. My current insurers had quoted £220.

Quoteline provided me with a quote of £120.

They had a good list of insurers that they used and the site ran quickly and smoothly.

My main problem was that I could not buy on-line. What a pain it is to input all that information, get a quote, and then not be able to buy the policy.

Instead I had to write down a reference number and ring the company. To be fair they are open long hours but it is still a pain to come off-line and dial up when so many companies offer the complete on line package.

I rang them and got a fairly friendly girl, but it was obvious that she was either a trainee or a complete plank. During the conversation, and bear in mind, she already had my information on the computer in front of her, she went off *three* times to get assistance from someone else.

Anyway I bought the policy and the cover note came through promptly. I have sent off comfirmation of my No Claims Bonus and not heard anything else yet, except they did send me a large money off booklet.

The cover note runs out on August 9th (I am writing this on 29th July) and to be honest I'm getting a little anxious. I know many of the other companies have left it till the last minute so I am probably unduly concerned. I am also waiting for the credit card bill to see the total there.

All in all, the jury is still out, but overall I would say give them a chance to quote you. They were certainly head and shoulders over everyone else on price.

Summary: