Quoteline aka Wilsons Insurance (Quoteline Direct)

Member Name: paulhuggins

Product:	Quoteline Direct
Date:	20/10/01 (676 review reads)
Rating:

Advantages: online quote, cheap policies

Disadvantages: Premium rate contact phone no, renewal higher than 1st year

On the search for ever cheaper motor insurance, I came accross Wilsons. We got a quote online, which was so favourable we signed up.

The first years cover went without a hitch. After renewal we started having a few little troubles. Our policy price went up, then two payments went out of our account on the same day with no explanation, apology or refund.

To contact them by phone is very expensive. The prefix to their phone number is 0870, and so premium rate. The minimum phone holding time was ten minutes, the maximum fifty minutes (average fifteen to twenty minutes). The operators on the whole were helpful to the best of their knowledge.

We moved onto another company (budget insurance) as Wilsons wouldn't insure a second driver with a four year old driving conviction.

In summary, it seemed a cheaper option initially, but after al the phone call costs and the increased cost of renewal it turned out to be an averaged priced policy.

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