The saga of Saga and me (Saga Insurance)

Member Name: goosey

Product:	Saga Insurance
Date:	18/06/09 (85 review reads)
Rating:

Advantages: polite, comparitively inexpensive

Disadvantages: Not discovered any as yet

I am not expecting many readers under the age of 50 to be drawn to this review, but I think my experience with searching on-line for comparison quotes for insurances, might apply to any age group.

Let me begin. It won't take long.

Up until a year and a bit ago, I would often get and compare Insurance quotes using the insurer's own free phone numbers - a very tedious and time consuming process! After three different quotes I would be parched and ready for a cuppa.

The insurance policy on my old car was about to expire, and since I was about to purchase a new vehicle, decided to see, by logging in to the 'Go Compare' site, how much more the new car would cost me to insure.

Surprise -surprise!! Saga (online) quoted me a sum which was £20 CHEAPER than the insurance renewal cost of my old vehicle, despite the fact that the oldie was only worth a fraction of the newbie.

I thought I had better check with Saga by phone. It had to be a mistake!
Lo and behold, after giving them the same details as I had entered on-line the very nice lady at the other end of the phone quoted me - wait for it -
a sum in excess of £40 MORE than the online quote from the same company, for the same vehicle.

I was more indignant than angry, and said to her. "Why is it then, that you can offer me the same policy fourty-plus pounds cheaper on line?"
There was a slight, but significant pause before she replied, "You should not have been able to get a quote on line if you already have an insurance policy with us."

After a further short, polite exchange of views I hurriedly logged back on to the site and took out the online Saga policy. I was much relieved to find that I could still buy it at the same price and that the company had not registered me online as an exhisting customer -yet.

My renewal quote from them for this years policy was slightly increased, yet still almost £40 cheaper than their original phone-quote last year.

I went back to the Go Compare site when this years policy was due for renewal - only to find that Saga were not offering me an online quote, this time. Hey-ho.

Nevertheless, I am happy with Saga. They offer an excellent package at reasonable prices, but still cannot understand why there was such a difference in quotes for the same policy by the same company.

I know why I got through the net the first time, it was because the Saga online system had no files on me, and thought me to be a new customer.

Summary: It was an accidental but circuitous route, that got my policy quote reduced.