Newest Review: ... response was slow and unhelpful. There have been multiple service outages which usually takes them a long time to fix and then offer no explanation or apology. Have been hit with another outage on Friday and I've been 3 days without email. When I can get a response I've been fobbed off with lame excuses. I can accept that every organisation has the odd technical blip, what I can't accept is that they pay lip service to customer service and in reality treat their customers like something they trod in. What's worse is that I used to recommend them to my customers, they must have had dozens of referrals out of me over the year... more
Customer 123-reg.co.uk Reviews (71)
by - written on 25/03/13
My problem was with their terms and conditions. 123.reg do not make their terms and conditions clear at the payment checkout or on their website when you purchase hosting with them. I assumed that I had paid using my credit card securely and that my services would last for two years as sold. When they were due to expire I cancelled my services in my hosting user panel over a month before they were due to expire. However, somehow they had kept my credit card details without my permission and had used them to auto renew the services I'd cancelled. I was refused a refund and had to cancel my bank card. So I've lost money. Their terms and conditions are not clear and apparently you can only cancel by phone- yet they do not give out a phone number on their website.
by SussexMan - written on 11/02/13
Have been using them for 10+ years At first the service was good. I had no need to contact support during the first 9 years and I was happy. Then about a year ago, I started to have problems that required me to contact support. The response was slow and unhelpful. There have been multiple service outages which usually takes them a long time to fix and then offer no explanation or apology. Have been hit with another outage on Friday and I've been 3 days without email. When I can get a response I've been fobbed off with lame excuses. I can accept that every organisation has the odd technical blip, what I can't accept is ... Read the complete review
by Mike Antonis - written on 21/11/12
Due to this company's incompetence our web site and e-mail server has now been down for over one week. They first tried to blame us but we have documentary evidence that we are in no way to blame. They claimed we had not paid our bills in time but their own web site confirms that we have paid up to November 2013! To avoid blame and find an excuse they just lied about our failure to pay in time. At this point our web site and e-mail accounts are still down despite having been promised repeatedly that they would be restored. This costs us a serious amount of money in terms of lost business opportunities and inconvenience I would not only NOT ... Read the complete review
by Solo - written on 02/07/12
I have had the problem of 123-reg automatically taking money from a Paypal account to the point that I had to block them from Paypal, which created other problems for me as it was viewed as violation of my account. In this case I had taken a trial of a product that was painful to use in contrast to competitor products, and then to my surprise at the end of the trial (I 'trialed' it for around half an hour) I was charged for the next 2 months. After all of the fuss with Paypal and what I thought was a cancelled service (they were forced to refund me), they sent me another reminder two months later and pointed out that I should update my bank ... Read the complete review
by Ernesto - written on 11/06/12
First experience with 123-reg today and I am very happy. Competitive domain price and incredibly fast and professional live-chat customer service. I also like the user-friendly interface of the control panel.