THE NIGHTMARE THAT IS 123-REG (123-reg.co.uk)

Member Name: hairyman

Product:	123-reg.co.uk
Date:	30/05/06 (974 review reads)
Rating:

Advantages: None that I can think of

Disadvantages: Almost impossible to communicate with. Appalling customer service. Incompetent support staff.

I successfully registered some .eu domains with 123-reg.co.uk on 10th April. Now almost 8 weeks, around 20 emails, 1 letter and 5 premium rate phone calls later I am still unable to set the nameservers and have no control of my domains. I have not had the courtesy of a reply to my letter or a single email to explain the problem and nothing is posted on their website. A whois check confirms that the domains are mine. This is my first encounter with 123-reg. They came highly recommended but I can only speak as I find. Although they are cheap their customer service appears to be nil.

They probably are busy and working on their problems but that does not excuse their total lack of communication and apparent contempt for their customers. I have phoned their 50p-per-minute support desk but they were no help at all. The very least they could do would be to post a message on their website to explain the problems. Funnily enough when you send a message to tech support you get the following message:

"Thanks for sending your questions to 123-reg.

Your questions are important to us, one of our support team will be contacting you shortly."

If eight weeks is "shortly" I would hate to wait a long time. A few people I have spoken to have had no problems with 123-reg until they needed support or anything that required human attention.

Summary: If you want stress free domain registration keep clear. (My opinion)