Newest Review: ... right response was to stop the call there and then. Some of us are too polite, and also trust that businesses are ethical as many are. ... more
Would rather boil my head in a pan of treacle.
1and1.co.uk (1 & 1)
Member Name: angusreid
1and1.co.uk (1 & 1)
Advantages: Oh, let me think..... NONE
Disadvantages: Conmen, scandalous and shameful company.
Need a website? Affordable, easy to manage? We have just the thing, sir. Follow me.
Picture this evil cackling man in a long black cloak, rubbing his hands together in a similar way that the child catcher in Chitty Chitty bang bang and you have the salesman from 1 and 1 summed up perfectly.
What a terrible company!
I took out a 30 day trial to trya dn open a website with an aim to make it an ecommerce site but they failed to meet my criterea for customer support and simplicity so after 4 attempts to laod a cart with their "customer help" I gave up and sent them a message saying I did not want to carry on. 2 weeks after I had canceled the tril, they took £71 from my paypal account. Luckily Paypal refunded me straight away but I was fuming. It was meant to be an £18 a month deal even if I did keep it.
Next I receive a letter saying I owed over £100 so I called their service people and they said I had not and could not cancel. Erm, I have, I can and I will. I will not be bullied by a sales team who think they can just take money from people and expect them to bow down to threats of collections companies and debt recovery.
Despite 3 emails to them they say none were within the 30 day trial and I had agreed to a 12 month contract. I told them I messaged your customer support team through the online messaging system to cancel but they seem to think you can't just cancel a contract by canceling a contract! Again, I told them that I did not cancel a contract, I canceled a 30 free trial.
I know what is going to happen now, debt recovery etc but as with 3 when they refused to cancel my account because I could not remember the postcode I had when I took the contract out, I am happy to take these rip off, conmen to court and defend myself as I think too many companies do this and it is nothing short of criminal in my eyes.
I really would think long and hard before dealing with these people.
Summary: better off with a carrier pigeon.