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5 Reviews

Payment processor

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      16.09.2010 12:52
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      A problemmatical account set-up process with poor customer support for people outside of the USA.

      Think Twice Before Agreeing to be paid with AlertPay.

      Sounds simple. A customer asks you whether they can part-pay their order using AlertPay. You agree thinking it will be as simple and easy as PayPal to use. Think again......

      Forget AlertPay if you are the sort to get frustrated over lengthy sign-up processes, unhelpful support staff that are based in the USA and work on their time (not very helpful if you live in the UK and have to wait the next working day for a response), or nervous about handing over commercially sensitive information to people you have no reason to trust.

      I had not heard of AlertPay until one of our customers asked whether they could pay using it. Assuming that it was a service similar to PayPal and that it would be a simple process to transfer the cash from AlertPay into our business account, I agreed.

      The problems with AlertPay began right from the account setup process. Setting up an account is simple enough but adding a bank account is like the Krypton Factor assault course.

      Step one is adding the bank account name & account details. You fill out the form, hit next and get a message saying 'Invalid Bank Account'. That's it. No on-screen clues as to why you Bank Account is invalid. It just is!

      So you fill out the form again (because their website is setup to clear the form you just filled out), double check every entry carefully and voila - 'Invalid Bank Account'.

      After trying for a third time with the same result, I went through their online support FAQs and found nothing except for someone else who had come across the same error and was asked to email Support.

      The next working day (because their support staff only work on local USA time, not 24x7) I get the response that my Bank Account name is too long - it's over 18 characters and needs to be shortened.

      Ok. An incorrect Account Name gets you to the next step....

      The final step before you can add your bank account begins with a message about money laundering and why it's important to hand over details about any business partners and other commercially sensitive information they request. Hmm... cue alarm bells beginning to quietly ring.

      I started filling out this form but then became concerned with the info I was giving out. Who are these guys? Never heard of AlertPay, just want to get paid.

      The final step is account validation which requires me to send an official bank statement or official bank document to them. There is no other choice.

      Since I'm not comfortable giving this out I'm now in limbo. Almost a week later AlertPay still have my money and it looks like they won't release it until they are provided with an official bank document. What's worse, they haven't bothered responding to the last 2 support requests.

      PayPal are governed by similar constraints around money laundering but have an elegant & simple solution when it comes to validating your account - they send two small transactions to your account which effectively creates your pin number. To get that pin number you obviously must have access to that account.

      If you're someone who gets frustrated by a service with built-in inflexibility; or live outside the USA and don't want to wait a day between support emails (or none at all in the case of my last 2 support requests); or just aren't comfortable sending copious amounts of personal and business details to people you don't know, think twice before accepting payments via AlertPay. Use PayPal instead.

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      26.05.2010 19:08
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      A good site to use to send and recieve money

      Alertpay is an online payment processor, much like Paypal. The site can be found on www.alertpay.com and is actually quite a good site to use for transferring money online.

      I found Alertpay when I had some problems with Paypal ( hasn't most people?) and I was looking for other, reputable companies that offered the same kind of service. I came across Alertpay and after some reasearch, I decided to give it a go. I am glad I did, as I find it a great service and have been using it ever since.

      Alertpay is very simple to use, and if you have ever used Paypal, then you will find that Alertpay works in pretty much the same way. It is an American site, but you can have balances in a choice of currencies, depending on which country you reside in. I accept Pounds and US Dollars in my account, and I can easily and quickly transfer funds from one currency to another anytime I need to send or transfer money.

      The fees are a bit high, the same as with Paypal. I recently recieved a payment of £21.50 and Alertpay took £1.25 of this! Should I wish to withdraw money from my Alertpay account, I can do this in two ways. I can request a paper cheque, which will cost $4 of your balance, or you can have a wire transfer to your bank account.

      Personally, I have only ever recieved the cheques. For some unknown and never explained reason, my bank account was rejected for transfers, so I just stuck with the cheques. To save on fees, I find it best to wait till a large amount is in your account and withdraw it that way. As the cheque is sent from America, and drawn from an American bank, your balance will be sent in the form of dollars, which I have never had a problem cashing through my bank account, but most banks do charge for this. This is another reason to wait till there is a good amount in the account, to make it worthwhile.

      Before you are able to withdraw money from your Alertpay account, or accept large amounts, you have to verify your account. I did this by sending an email with my Photo ID and a bank statement scanned in, to prove that my account name and address matched the details on my ID. This was done quite quickly and I was able to withdraw my money. The cheques take about 2 - 3 weeks to arrive, which is probably the big downside to it all.

      It is quick and easy to sign up to Alertpay, and to accept money, you just give people your email address. Alertpay accounts can be set up for business use, website payment processers, checkout processors, personal money transfers, sales of goods privately and as an alternative to Paypal, although I do not know if many people on Ebay accept Alertpay yet.

      All in all, Alertpay is a nice, simple site to use and a great payment processer that I think everyone should try out, as the only fault I can find is the waiting for cheques and charges, but waiting and charges are all part of Paypal too. Best use for Alertpay is for business use in my opinion.

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    • More +
      17.03.2009 13:26

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      Not a great service for uk businesses do not accept mastercard or visa.

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      23.10.2008 16:37
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      An excellent alternative to Paypal, though a little tacky looking

      I had to open up an Alertpay account when I started using paid to click program Bux.to because unfortunately they don't pay out to Paypal. At first, I thought it was going to be a nightmare trying to prove my identity and set up my account through several various confirmation processes, but when the time came it was actually pretty easy and straight forward to set up.

      Alertpay basically offer an alternative to Paypal but works in pretty much the same way. Payments are sent and received via e-mail. The general look of the site is quite tacky and at first I thought it may be some form of scam to attain your personal details, but upon searching and contacting users for advice, I am reassured that Alertpay is genuine and knowing the amount of people that have had problems with Paypal, this is probably their preferred solution.

      The site is pretty easy to use and offers basically the same services as Paypal, including merchant features, business tools and a referral scheme. Their foreign exchange fees are also cheaper than Paypal at a rate of just 2.5%, whereas Paypal charge 20p plus up to 3.4%.

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        20.05.2008 21:11
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        A good payment processor but not for credit cards

        Alertpay is a Paypal alternative, I came across it when paypal banned the PTC sites and they all switched over to Alertpay.

        It's a payment processor with similar but slightly lower charges to Paypal (as a Premium or BUsiness account holder) and initially had problems to get into the market due to people sending scam e-mails claiming to be alertpay or selling items much cheaper than their value. Some people fell for the bogus e-mails and therefore called it a scam even though Alertpay even had nothing to do with it.

        I'm willing to try out any alternative to paypal as I don't like them but I'm not convinced Alertpay is the answer, as a seller it's difficult to convince people to pay with it and it's a long process to sign up, they need proof of address and identification. I think I prefer moneybookers and just use Alertpay to receive payments from PTC's.

        Alertpay have no reputation of holding peoples money and messing up business transactions like paypal but on the other hand they do charge quite high credit card fees. Alertpay is also a good choice to do business with sites outside paypal's range in the gambling or adult sector.

        Rates & different accounts - Taken from their website
        ======================================

        Personal Starter Account


        A Personal Starter is the perfect account to send and receive money from friends, family and occasionally payments. Personal Starter accounts do not have selling tools, but do have easy funding and withdrawal methods.

        Sending and Receiving is FREE
        Monthly receiving limit($400)*
        Cumulative yearly receiving limit ($2000)*
        Make payments using credit card
        Maximum of 2 emails associated with your account
        *Upgrade to Personal Pro to remove limits
        **No Business Tools (shopping cart, buy now/subscription buttons, etc.)



        Personal Pro Account


        A Personal Pro account gives you access to numerous online selling tools to help you thrive online. If you are an active seller or you an avid online shopper, choose the AlertPay Personal Pro account today!

        Conduct business under your name
        Low receiving fee of 2.5% + $0.25 per transaction
        Accept Credit Card payments
        Website Payments: Buy Now Buttons, Subscriptions and Recurring Payments
        Instant Payment Notification (IPN): Real-time notification to your servers
        Mass Pay: Send out payments to groups of people



        Business Account


        A Business account is tailored to meet all the needs of your online business. If you are managing a business under your business name, this is the account for you. You will have access to numerous online business tools to help your business grow online as well as

        Conduct business under your company name
        Low transaction fees of 2.5% + 0.25 per transaction*
        Accept Credit Card payments
        Sub accounts: Manage multiple online businesses with one account
        Website Payments: Buy Now Buttons, Subscriptions and Recurring Payments
        Business Tools: Integrate AlertPay into 3rd party applications
        Instant Payment Notification (IPN): Real-time notification to your servers
        Mass Pay: Send out payments to groups of people
        Unlimited emails associated with your account

        So finally what do I think of Alertpay?

        Well I prefer it to Paypal but Paypal is still insanely popular but it's not as good as Google Checkout or Moneybookers which for me are cheaper on the credit card transactions. Having been selling online for 9 years, I've now actually had enough of it altogether and am moving on to different things, I suppose that as a member of the public who just used it from time to time, there is really very little difference between them all but when you are looking for the best deals as a business and offer a variety of pay methods, they are definitely worth looking into.


        Alertpay also offer up to $10 per referral, so if it does interest you let me know and I will send you a link!

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