Newest Review: ... Again I called Alpharooms, and was told that the refund hadn't been processed, so they would re-do it and it would be back in my accou... more
Author Name: A Castle
Advantages: Cheaper prices
Disadvantages: Rubbish service
Just booked with alpharooms.com for 3 x twin/double rooms at hotel in London for a group. On website I supplied the names of each occupier of the rooms and clicked the box to pay the deposit with the balance to be collected 2 months before arrival at hotel. I asked for twin rooms. That was yesterday. Today I notice from my bank account that they have taken the full payment. I also notice that I am the only named occupier. When using their 'manage bookings' form on the website I notice that I will be charged an extra £35 x 2 to add the names for the other 2 rooms. When I phoned they use a premium rate number at say I will be waiting at least 6 minutes. I have phoned the hotel to check the booking - at least they have received it but can't guarentee that rooms will be twin. Looking like the small saving I made by booking through them will not be worth the extra hastle of their poor customer service.
Summary: Don't bother taking the risk