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Alpharooms - price promise not what it seems
Author Name: Cadd114
Disadvantages: Too many terms and conditions to ever qualify for price promise
We had used Alpharooms before so didn't have an issue with using them again for a hotel booking. They appeared to be the cheapest when using a comparison site and happy that they advertised a price promise that if you find the same room cheaper on the web they will match it I went ahead and booked. Later that day I found a cheaper price by £40 for the same room offer in the same hotel. Not a problem I thought as the price guarantee from Alpharooms would give me the difference. How wrong was I. After waiting 5 days for a reply I was told this did not apply to rooms with another provider if they were discounted, on promotion or a special offer price. This pretty much made sure that they would never match a cheaper price as most suppliers like Laterooms, lastminute.com etc specialise in discounted rooms. I won't use them again even if they appear to be the cheapest.
Summary: Misleading information to lure you in