Newest Review: ... managed to place the order which was then delivered smashed to pieces - it was bottles of wine. The recipient phoned BHS to report the breakage and was told a replacement would be sent by express delivery once I had confirmed it. I had to do this by email as I could not get through on the phone. A week later they emailed to say they wouldn't replace it and that I would have to order another one. Finally spoke to them on the phone only to discover that the item was out of stock. Checked their website then called back on 31 December to order something else and spoke to a man who refused to believe that I had placed the order! Fin... more
Customer bhs.co.uk Reviews (6)
by Spartacus - written on 02/01/13
I live outside the UK and wanted to send a Christmas present to friends in the UK. First off the BHS website won't allow you to input billing addresses outside the UK which really complicates things. Finally managed to place the order which was then delivered smashed to pieces - it was bottles of wine. The recipient phoned BHS to report the breakage and was told a replacement would be sent by express delivery once I had confirmed it. I had to do this by email as I could not get through on the phone. A week later they emailed to say they wouldn't replace it and that I would have to order another one. Finally spoke to them on the phone only ... Read the complete review
by Lynne Restrup - written on 11/11/10
I wish I had checked out these reviews before ordering online still we are all wise after the event. I had seen a coat I liked in one of their stores but not in my size, one of the staff members suggested I could order it online. The process was very straightforward as i had the code number and i requested it to be delivered to the store as I am out at work all day and the store would phone me when it arrived. 10 days later it hadn't arrived (checked with the store) so i phoned the central number waited a riduculous amount of time then got cut off, I tried twice more before i spoke to a real person. The person was absolutely useless and said it had been ... Read the complete review
by - written on 10/11/10
Needed a new table lamp & I found just what I wanted online at bhs.co.uk - a black gloss lamp. i bought 2, got 20% off, delivery was free and it turned up within 2 days. It was really good value - they look as though they could have cost 3 times as much.Really happy.
by - written on 30/09/10
TERRIBLE! I ordered 3 bridesmaid dresses from BHS online and wish I had never bothered! One was faulty and trying to return this and get my money back was a nightmare. It took more than a month to get my money back and had to make 3 x 20 minute conversations (which cost £10) to get this resolved. Staff were rude and argumentative. I wrote two letters of complaint, both of which were ignored. If you're considering buying anything from BHS online I urge you not to! IT'S NOT WORTH THE HASSLE!
by - written on 03/10/09 (Very useful, 324 readings)
I can't say that BHS is a store I shop in very often, but I've bought a couple of things from there when there's been a sale on. I noticed a sale recently & a discount code for free P&P from their website so decided to see if there was a nice jacket for my father's birthday. I was quite surprised to find one that was just what I was looking for, came across is quite easily, and it was a bargain at £15 from £50. I've visited BHS online in the past and thought it looked slightly outdated and not the easiest of sites to navigate, but it seems to have been improved recently, making shopping on there that bit more enjoyable all-round. The front ... Read the complete review