Newest Review: ... managed to place the order which was then delivered smashed to pieces - it was bottles of wine. The recipient phoned BHS to repo... more
BHS Online - Complete Waste of Tome
Author Name: Spartacus
Advantages: Can't think of any
Disadvantages: poor delivery service, poor customer service, lack of consistency of approach
I live outside the UK and wanted to send a Christmas present to friends in the UK. First off the BHS website won't allow you to input billing addresses outside the UK which really complicates things.
Finally managed to place the order which was then delivered smashed to pieces - it was bottles of wine. The recipient phoned BHS to report the breakage and was told a replacement would be sent by express delivery once I had confirmed it. I had to do this by email as I could not get through on the phone.
A week later they emailed to say they wouldn't replace it and that I would have to order another one.
Finally spoke to them on the phone only to discover that the item was out of stock. Checked their website then called back on 31 December to order something else and spoke to a man who refused to believe that I had placed the order!
Finally managed to place the order and was assured that it would be delivered express on 1 January.
Just received an email now that seems to suggest it hasn't even been sent yet.
What a complete waste of time!
Summary: Waste of time