I have the misfortune to be with bigfoot as a premium member and have been for a number of years. Recently however their service has deteriorated to the level where i'm actively looking to close my account.
I've noticed that not all emails get redirected to my current ISP email address. Also their webmail service has been down for over 2 weeks now. The only clue you get is an error code and "sever down". I did email their customer care email address! and got a reply as below-
A good day to you.
This is to acknowledge receipt of your email regarding webmail issue. We apologize for the inconvenienced.
We have a mailbox reconstruction which cause the non access to web emails. In the meantime, please use another email address where we can forward your emails. We hope to have this up and running as soon as possible.
I will update you as soon as I receive feedback.
Thank you so much for taking the time to write us about this matter.
This reply was sent on the 4th April and there has been nothing since.
I cannot recommend this service, especially when it is a paid for one.
I now have the laborious process of removing the bigfoot email address from web sites, contact, etc. When done I'll try to close the account, apparently not an easy to do either.
I agree - they used to be very good but now they are terrible. Although I pay for the forwarding service, much of my mail never reaches the accounts it is supposed to go to. After years of trying to contact them and poor service, I am reluctantly coming to the conclusion it is time to part company.
I have used Bigfoot for MANY years. They used to be really good. Now they are absolutely horrible!!! Any review prior to 2007 is worthless as they have done a 180 in service in the last couple years.
sorry, but i cant recommend this service to anyone. i signed up for a 'Premium' account a few months ago - my reasoning was that they had to provide a better service than some of the free email services out there, because i was paying them - how wrong i was! i don't want to start ranting, so i will just list some of the reasons i recommend staying away from bigfoot: shocking amounts of downtime - the mail servers are often offline, especially the webmail server, once i couldn't access either the POP or webmail services for 4 consecutive days. shorter outages are common, once every few days i have problems connecting. poor security - i wont go into details, but there is at least one shocking flaw in the security for the bigfoot webmail site, resulting in your password being retrievable from the browser cache on your PC, and occasionally displayed on screen (!) and in your browser 'history'. i emailed customer service about this 3 times, all my emails were completely ignored, and the problem persists. unreliable forwarding - numerous mails received by my bigfoot account are not forwarded, there seems to be little pattern, sometimes they are, sometimes they aren't poor customer service - when you write to the customer service team you get an automated response promising a reply within 24 hours, this rarely happens. i have contacted them a number of times about the issues i have described here, sometimes i got no reply at all, on other occasions i just got a vague apology with no real explanation spam - despite opting out of all the marketing/mailing liss options, i get increasing amounts of spam in my inbox - most of it is written in some asian language, so i cant even read it, and it started when i sent my first letter to complaint to customer services - i noticed that the complaint was delivered to 'email@example.com' - go figure..... other minor niggles include:
inability to send plain-text email from the web interface here's a fun game if you are ever bored - log into webmail home page and try to find out how to use the email 'reminder' feature. look in the help if you get stuck. i was reluctant to cancel my account, having just sent out my new address to all my friends and contacts, but after 3 months of this i'd had enough and clicked on the 'terminate account' link on the website - true to form, even the cancellation process was a joke - the link opens up your email client and creates a new mail for you, ready addressed and with a subject of 'terminate account' or some such thing. i filled in the email, sent it off, and got a reply within a few minutes asking me not to use that address, but to use the 'contact page on the website instead. the contact page makes you select a category before you can type anything, but does not include anything that even remotely describes account cancellation. when i eventually got a response from customer support they told me that i could cancel my account if i wanted, but that despite everything they would still be billing me for 6 months service, even though i cancelled after 3 i have since managed to get hold of a GMail account (the new Google email service) and am very impressed - its not available to the public just yet, but when it is i say use them, very impressive interface, excellent spam filtering, and 1000Mb of storage, and its FREE!
The basic point of Bigfoot is that no matter how many times you change your ISP or email provider, you can always give people your Bigfoot address. Bigfoot then forwards the message to whatever email address you've told them. The best thing about Bigfoot is that it’s free to use, and they never attach any adverts to the emails. However, what you get for free isn’t as much as you used to. Surely realising the fact that there's little need to go to the website except to change forwarding address, meaning that not many people see their ads, they have made more and more of their services part of the premium package. Recently, I received notification that unless you sign up to the premium package at $19.95 per year you can now only get 25 forwards a day and you have to fill in a questionnaire so they can send you ads. If I had just found out about Bigfoot and found that they were the conditions then I probably wouldn’t think anything of it and that it was still a good deal. Maybe Bigfoot has spoilt me up until now. So far I haven’t received any ads, maybe because I selected as little as possible on the questionnaire. Even though a lot of the services used to be free, $19.95 per year doesn’t seem too bad. For that you get 150 forwards a day, email filtration, consolidation, auto responder when you aren’t around to answer emails and several other bits and pieces, which sound quite handy but how often you would use them I'm not sure. Although its not as good as it used to be, a Bigfoot address is still very useful, I just hope they keep some sort of a free service. They have you a bit trapped if they don't.
Why bother with an email forwarding service? If you've ever changed your email address, you'll be aware of the hassle of informing all your contacts of the new address - and the number of people who seem to find it very hard to update their address books. Maybe there are some of them you'd rather avoid but most are probably people you'd like to stay in touch with. If only you could keep one email address, no matter what ISP currently offers the best deal or which web-based email service is still in business... Using Bigfoot (or similar services), you sign up as 'yourname' and get assigned the address firstname.lastname@example.org. Next, you decide where email sent to email@example.com should go and then get on with the rest of your life. Next time you move to a different ISP you don't have to send out a change of address notice to friends, family, colleagues and contacts. Simply log back onto Bigfoot and change where firstname.lastname@example.org points to. You don't even have to wait until an old address dies. If you are having temporary troubles with your main ISP, you can get your email sent to work or to a backup ISP. Those trying to contact you carry on using the Bigfoot address and you don't loose any mail. Likewise, if you're going abroad for a couple of weeks, you could redirect email from your dial up ISP to a web-based email account so that you can stay in touch anywhere you can get a connection to the net. What are the specific advantages of using Bigfoot as opposed to looking round for another service. 1. It is free and open to anyone. 2. In my experience, it has been very reliable. I don't recall ever having seen email bounce back from the Bigfoot server. 3. Having been around for several years and become a recognised, Bigfoot is more likely than more recent startups to stay around and last to provide the lifetime email address it promises. 4. Bigfoot also of
fers a wide range of extra services (although many of these require payment). I can't comment on these from experience, but they're there to explore. What are the disadvantages? The main drawback is that, being a popular service, you might not be able to get your first choice of name. Since I first wrote this review, I've found out that they've added further restrictions. The free service now only sends on 25 messages a day (so is no good if you're a high volume user) and you have to opt into their marketing mailing programme. Presumably, their margins are getting squeezed and they are trying to work out new revenue streams. Consequently, I've dropped my rating from 4 stars to 3, although I'll continue to recommend it (unless the quality of the free service drops or it stops altogether). It's still worth a try but it is worth having a look at other options as well. [Disclaimer: I don't actively use a Bigfoot address for myself but have set them up for several people, including my wife, so have direct experience of using them.]
I think Bigfoot is best described as an e-mail directory and e-mail forwarding service. It also provides some other features, but they have recently been moved into the 'Premium Services' category and you have to pay $19.95 / year for them. As it happens, they have changed so recently, that when I started writing this opinion I was using some of these features for free, but now can't get back into re-configure them without signing up for the premium service! Additionally, at the time of writing, if you go into the Tour Bigfoot option, it still lists some of these features as free, so they obviously haven't got round to updating those pages. This will all no doubt downgrade my rating for this product, but don't be put off just yet. It's still a good product. I originally started using Bigfoot so that if I decided to change Internet Service Provider, I could do so without having to concern myself with informing all my friends that my e-mail address had changed. This is all taken care of by the Forwarding facility. Forwarding ~~~~~~~~~~ Nothing complicated here at all. You just register and this gives you a bigfoot address (e.g. email@example.com). You then enter your 'real' e-mail address in the forwarding address field. Once you've done this, you should only distribute your bigfoot address to your friends and contacts. If you subsequently change ISP, just log back into Bigfoot and change your forwarding address. No need to tell all your friends to edit their address books as Bigfoot will divert the mail they send to your new mailbox. One restriction though. They will only forward up to 25 messages per day. (I think this has restriction has been added recently too)! PREMIUM SERVICES ~~~~~~~~~~~~~~~~ Distribution ~~~~~~~~~~~~ Forwarding is great, but it gets better. People that send me mail could never decide
whether to send it to my work mailbox or my home mailbox. If they wanted a quick response, they'd send it to my work, but if I was on holiday or away from the office, it might be several days before I read it. However, Bigfoot provide a distribution service, which basically means that you can copy inbound mail to another 4 addresses as well as your forwarding address. So guess what, all of my mail now goes to both home and work, which means I'll see it wherever I log on next. Of course it does mean that I get a duplicate in my other mailbox, but the delete key works pretty well for this. :-) The distribution service, just like the forwarding, *was* completely free. However because I registered before it was moved into the chargeable category, it still seems to be working for me. Filtering ~~~~~~~~~ Once again this *was* in the free category, but now you have to sign up for premium membership for it. The filtering allows you to add up to five rules that either force messages to be rejected or to be delivered to an alternative mailbox. The rules just check for the existence of your chosen text in the subject, To field, From field or the message body. Personally I have never used this feature. Other Services ~~~~~~~~~~~~~~ Anti-spamming - mail is automatically blocked if it comes from known spammers. this applies to all members so you don't have to pay extra for this. Reminder - you can configure reminders for single or recurring events. Be careful though, it is in American date format. Auto-Responder - this is equivalent to the Out Of Office facilities in most corporate e-mail systems. When switched on, all new inbound e-mails, trigger a reply of your choice up to 200 characters. Personally I wouldn't use this option, but it is there if you need it. Web Forwarding - Just as with e-mail, bigfoot let's you register a url in
the format http://www.bigfoot.com/~yourname. You can then use this to forward to your current homepage url. When you select this option it takes you to the premium membership page, so I guess this is another of the services that you have to pay for (currently $19.95 / year). The directory ~~~~~~~~~~~~~ Bigfoot allows you to search White Pages. There's no UK equivalent I'm afraid, so it is only of use if you are looking for people in the US. Additionally you can search for e-mail addresses within the Bigfoot directory. Summary ~~~~~~~ Not quite such a good product as when I started writing this opinion. The 25 messages limit for forwarding is going to be an issue for some people - personally it's no problem and I'll continue to use the service. Also the shift of services in to the premium membership category is a shame, but I reckon $19.95 isn't bad for a year if you need those features. I have written to Bigfoot asking for some details of the recent changes, so I'll post an update when I get a reply.
I have been using Bigfoot for years now, and my email comes through to Microsoft Outlook, via Freeserve. Thats because you can forward your mail to any other addresses! So no matter how many different ISP's you use, you can just change your forwarding email address. Also, they offer lots of 'little' services, i.e. You can make it so when ever any-one sends you an email you will get a Auto Response, usefull if your away on Holiday or something and you wont be able to reply for a while. Also, you can have it forward onto more than one account. So you could forward your mail to any ISP. There is also an Anti-Spam service, you can make certain emails not be directed to you. And their are lots of other services, so you will have to check it out!! www.bigfoot.com
I use bigfoot because I'm always changing ISPs and ending up with a new address. Using Bigfoot I always have one address which can be used to forward to that address, no matter how many ISPs I go to. It's also useful, because you can forward your mail to more than one address. I get mine forwarded to my e-mail address, and an on-line one, so I can read my e-mail when I'm in university, or at a friends house. Bigfoot is free, and it's useful. My only criticism is that sometimes the e-mail seems to get caught up in it's server and takes a while to reach you. Apart from that it's one of the most useful internet services ever. They don't send you lots of junk newsletters either.
When I first got online a few years ago, I came across Bigfoot fairly quickly... and decided it made sense - I'd sign up - and at least I had a nice address until they started charging. But they didn't!! It's still free, and it always will be (they guarantee it!) So how does it work? Well, you create an address such as JoeBloggs@bigfoot.com, and tell it where you want it forwarded to, eg firstname.lastname@example.org. When (as is bound to happen) you change isp (or job, etc), instead of having to send out countless emails and change countless profiles etc to your new address, you simply tell bigfoot to forward to this new address - the e-mail address people write to stays the same! It really is a great tool. You get a cool address (@bigfoot.com... what could be better?!), it's easy to remember and it's yours for life. Get it! Now!
I have used Bigfoot for 4 years since being on the internet. It has made my life easier as I have changed isps several times but never had to inform people of my new address as it has just een a few simple clicks that even my Nan could do and all my email is diverted to the address. I once turned the anti spam feature off as I didn't think it did anything and I noticed the difference imediately I rank bigfoot 9 out of 10 and hope they go on for many years providing an excellent free forwarding service I have only found them to e down once in the 4 years I have used them
I have used Bigfoot since I've been online, and they've only made a mistake once. My father pays for my internet access, and ever since we've been online, he's had this obsession with changing ISP as quickly as he can. Without Bigfoot, I would have lost a lot of important mail. This is how it works: You get a email@example.com address. This forwards to your normal e-mail account. You're going to move ISPs. No problem. Set your bigfoot address to forward to a web mail account. Then when your new ISP is set up, make your bigfoot address forward to your new e-mail account. This saves a lot of mail from being lost. And it's free, free, free... firstname.lastname@example.org is a lot better than email@example.com. It's easier to remember and it's even easier to set up. I can't recommend this service enough.
During my time on the internet, I have had many different email accounts, many of them have major problems now and again. Since I found bigfoot this has helped things a lot. I now promote my @bigfoot.com address to everyone, which in turn, forwards to any existing email account. If the server goes down (where it is forwarding to), I simply log into bigfoot.com, and change where my emails are forwarding. This service is provided free of charge, and is of use to anyone who has access to email or the internet. As it is free, it costs you nothing to try it. Give it a go!
Bigfoot is a free email forwarding service based in the USA. It works almost instantly. Why would you want a forwarding service? Well, many UK ISPs askyou to fill in your personal details and then give you an email address with your name in it. That may not be ideal if you have an unusual name as there are a few weirdos out on the net. If you have a bigfoot address you can give that out to people until you decide if you trust them. A bigfoot address is also convenient if you have not yet settled on an ISP, as you can use it to redirect mail to whichever ISP you are using this month. Another feature I like is that you can be listed in the bigfoot directory so that people can mail you without knowing your email address. So if a long lost lover or schoolfriend wants to get in touch, they can do so. But if you don't want to talk to them they can't bother you directly. Finally, Bigfoot includes automatic scanning of messages to block any emails you are sent which contain viruses or are simply bulk email (spam). This can be very useful in its own right!
Is Bigfoot reliable? What features does it have? I have been using Bigfoot for about three years for myself and my whole family. In reliability it has done pretty well. In that period there have been a few times when it has slowed down or stopped its mail forwarding for up to twelve hours. However, I am not aware of mail having been lost just queueing up for a while. It's main feature is offering mail forwarding so that you need only ever give out one e-mail address that stays the smae whatver e-mail service you are really using. This is really useful when other services prove unreliable. In a minute you can forward your mail to another ISP which is up and working. You can also have your mail forwarded to up to five accounts. A very easy way to share your work mail with you secretary or your family mail with your spouse, etc. Or you can have multiple bigfoot addresses which all send mail to the smae account -- but in anticipation of the day when (for example) your children have separate accounts.