Newest Review: ... own, I suppose! Bigpockets is also famous for selling cr*p. I am not being unnecessarily rude here. They *are* famous for selling the 'B... more
Do you have Big Pockets?
Member Name: Deru
Date: 18/03/08, updated on 21/03/09 (657 review reads)
Advantages: Good Customer Service, Good variety of items
Disadvantages: Prices are hit and miss, Hit and miss refurb. laptops, Lacks certain brands
ABOUT THE COMPANY
The company (IT Solutions) primarily sell online through their website under the trade name Big Pockets and can be found at bigpockets.co.uk. They sell various things from blank CD/DVD media, memory cards, electronics, gadgets to refurbished PCs and laptops.
The website isn't the best looking site I've ever seen as I don't like the colour scheme but it is still laid out consistently and functional. I've noticed spelling mistakes in some product descriptions but the information is there. Navigation is easy with their navigation bar on the left that slides out as you hover the mouse pointer over the categories. Their search function works well.
Shopping on the site is the same as any other and requires adding items to your basket and the checking out. You would need to create an account like most other online retailers. You can pay for orders via PayPal, Nochex and most major credit cards. Once your order has gone through, you can check the status of your order by logging into your account but they also send you emails with the order details and dispatch details with tracking information. One time, I chose to pay with Nochex but even though the payment went through, the order was not successful but they refunded me after I phoned up and I paid by credit card. It was inconvenient and seems like the Nochex integration didn't work. This was a long time ago though and most likely has been fixed. That aside, the site works great.
They have a good selection of products and I've purchased various things from small electronics to refurbished laptops but their gadget and electronics selection is a bit limited and only seem to have cheap brands. For example, with MP3 players, they don't stock iPods, only iPod accessories. They do not stock any Creative MP3 players.
Regarding the refurbished laptops, I've found them to be hit and miss. I've bought two from them and both of them I've had trouble with the optical drive reading CDs. I returned the first one at my own cost (although I didn't ask for a postage refund). The second one I've still got but intend on just ordering a replacement DVD drive. I would have preferred that they checked and tested their laptops more thoroughly, in particularly with reading CDs and DVDs.
Delivery is usually fairly quick and on most occasions, I've received my orders within 5 working days. However, I have had an issue where I ordered a memory card and a laptop but only the memory card was delivered. The tracking details showed that an item had been signed for but it turned out the laptop had not been despatched by their supplier.
On the whole, I'm finding the prices to be not so great but there are good deals to be found.
SanDisk 1GB ULTRA II SD MEMORY CARD (bad)
@ Bigpockets.co.uk - £9.99 plus delivery
@ Play.com - £6.99 free delivery
Logitech MM50 Portable Speakers for iPod - White (really bad)
@ Bigpockets.co.uk - £84.99 plus delivery
@ Amazon.co.uk - £39.95 plus delivery (sale price)
SanDisk Sansa c240 1GB MP3 Player With FM Radio (excellent)
@ Bigpockets.co.uk - £16.99 plus £3.29 delivery
@ Play.com - £39.99 plus free delivery
@ Amazon Marketplace - £21.95 plus £4.50 delivery
Many things are poor value compared to buying from other retailers but big savings can still be made with some products and when going for their less known branded products. Also, there are savings to be made by buying refurbished PCs and laptop from them as their prices seem quite reasonable if you do not want to spend that much on a new laptop or PC.
The customer service is quite good. I have phoned them and I have used their ticket system on the Contact Us section of their site. I receive responses within a day so it's not bad at all. On one occasion, a long time ago, they sent me the wrong type of blank DVD discs (DVDRs instead of DVDRWs). They sent me the correct ones and let me keep the ones I received in error.
On another occasion, I returned a laptop but on enquiring about when they would refund me, they said they hadn't received it back yet. However, later in the day, they said they'd found it. The refund was processed within a week though.
After recent orders, I'm finding them to be a bit disorganised. First reason is because of the return, which they had received but not processed and the second reason being the laptop I ordered not having been despatched.
They are happy to rectify problems and mistakes and do respond in a timely manner. Prices are hit and miss but there are good deals and alternatives to the mainstream products without resorting to buying on eBay, for peace of mind.
Overall, I do recommend shopping with them but only if you find something at a good price or something you can't find elsewhere.
Thanks for reading.
Summary: Gadgets, Blank Media and Refurbished PCS, Laptops