Bigpockets is an e-tailer of gadgets and random things. I cannot think of any other way of describing it!

It has everything from laptops and desktops to weasel coffee. I picked weasel coffee as the most random thing they do (even though they do plenty of random things) just so I could explain it for you.

Weasel Coffee is first eaten by weasels which then regurgitate it - no one knows why they do it but it is then collected by locals in remote forest areas and cleaned and roasted. Bigpockets say that it "has a unique rich chocolatey flavour and is best served as an espresso with a dash of condensed milk, just as they do in Vietnam." Each to their own, I suppose!

Bigpockets is also famous for selling cr*p. I am not being unnecessarily rude here. They *are* famous for selling the 'Bag o Cr*p' and, more recently, the 'Random Cr*p'. These are random things which you order, not knowing what they are - a modern take on the lucky dip bag. The Bag o Cr*p has three bits of cr*p in them and the Random Cr*p has a single piece. Bags cost £3 each and Randoms cost 99p each. It's great fun if a little random.

Now, to my experience!

I recently ordered some cr*p from Bigpockets.

So popular are their cr*p promos that their systems got a bit overwhelmed. I ordered on Tuesday, my cr*p did not arrive until the following Tuesday - despite having paid almost £6 in postage to have CityLink deliver.

Now, I am all for putting the blame for this at the feet of CityLink who, in my experience, are pretty uniformly dreadful as couriers go. But this time, it seems that some of the blame at least needs to go to Bigpockets, who were simply overwhelmed.

So I complained - and even before my order arrived, I had had my postage refunded and a full apology. I know some others had the same.

Brilliant. Why can't more companies just fess and say sorry when something's gone wrong? What's the big problem? Nobody expects people to be superhuman - things go wrong from time to time. So what? Just have the guts to say sorry!

Top marks to Bigpockets.

And for the record, my order was for three pieces of Random Cr*p and I got:

1 - a Dora the Explorer V-Tech game.
2 - a set of black metal curtain hold backs.
3 - a very heavy, solid wood cd rack.

Well worth £2.98! In addition, I ordered a set of 40 CD cases (8p - for 40 not each!) and a 512mb Sony Memory Stick Pro for 50p.

So, it was already cheap! But seriously, I know of a few companies that could really take a leaf out of Bigpockets' customer service book. Having said that, things might get better generally if they used someone other than CityLink. Just a thought.

In conclusion, Bigpocket is a great company that tries hard to keep its customers happy. It has some excellent offers and deals. But it could really do with using a different courier!