Well, for £10 a month you'd frankly expect better service than this. BT are a big company with quite a large ISP section. Yet they still have besic problems.
In the past week I have had mail problems (mail hanging), news server problems (no new messages - twice), extremely slow or even inactive connections, problems opening websites, etc. This is just an average week in the life of a BT suscriber.
What is most iriitating are the customer service reps in the newsgroup btinternet.support. We constantly complain about the problems and we always get "We apologise for your problems. We are looking into ways to fix them" or some similar spiel. But these problems still go on - for SIX MONTHS! How long does it take, for crying out loud! It seems BT doesn't give a damn for its customers.
On the plus side, you get 6-12pm and all weekend free connection. But this is not much good if the service is poor. I believe that in a recent survey BT finished last out of 50. The only reason I haven't left is that I can't be bothered to change my email address. If only, like landlines or mobile phones, you can take your 'number' with you...