btinternet.com is the worst service which I have come across. I don't know how much is the fault of whom: my computer expert tells me it is NOT my PC. No cursor--so no action: emails lost in transit and never received--usually from my solicitor or accountant. All my son's emails put direct into Deleted for no reason.
I am sick to death of it all, and will shortly cancel my phone line( I have another and use Virgin satisfactorily) You would think----Ha,Ha! that bt would have the edge. They have the rubbish bin and no one should use the "service" ! I had a fault with Virgin a year ago, and it turned out to be a mistake by bt "engineers" at the local bt exchange. They had taken 2 wires out to cure an incoming phone fault, and only replaced one wire. I was off internet for 39 days!!!!
So don;'t have any truck or sympathy for bt!

BRIAN LANSLEY
ISLE OF WIGHT