Newest Review: ... at the calender nearly two months later and began to wonder where our order was. OK, these things need to be made and fired and glazed e... more
Not an experience we will be repeating
Member Name: asnac
Date: 24/10/12, updated on 25/10/12 (70 review reads)
Advantages: Pretty bowls, handmade for customer's requirements
Disadvantages: Unreliable turnaround times, poor communication
The phone number is a mobile. There is no physical address. These are warnings for a start!
But the products do look nice on the website so we proceeded all the same and placed an order for bespoke pet bowls.
The problems started when we looked at the calender nearly two months later and began to wonder where our order was. OK, these things need to be made and fired and glazed etc. but there is a time period quoted and we had been waiting much longer. Chow Bella proved hard to contact, and even when after we spoke they did not keep their word about delivery. and eventually when I gave them an absolute deadline a few days later they rushed into action and the bowls arrived shortly afterwards - almost three months after the initial order.
But there was a problem, one of the bowls was clearly substandard. To their credit, the firm were the ones who pointed this out and said that a replacement would be on the way. This didn't come for another three months and more broken undertakings, and then only after I had threatened to take matters further if they didn't either come up with the goods or give a full refund immediately. And when the replacement came it was a different size to the original and so the set didn't match. But we gave up at this point!
Summary: Attractive personalised bowls but the company is inefficient and should be avoided if possible