Consumer Rights in general

I have had several notable battles in the past few years, some with big companies and some with huge companies. All but one battle was won successfully, and the only one I din?t have total success in was the one where I failed to follow my own set of rules for dealing with the matter. In today?s era of bigger companies, poor customer relations and less concern for the consumer these battles are becoming more frequent and increasingly hard to win. There is however a lot you can do to ensure you are dealt with in a satisfactory way, and to achieve success. **1\ Know you rights. There are several basic rights you need to know before ...

When you purchase an item that goes faulty most people are unsure about what to do other than taking the item back to the shop. You should know your consumer rights, dont let the shop give you the Anne Robinson "you are the weakest link, goodbye" treatment. The Department of Trade and Industry has commissioned an independent survey to assess and measure consumer knowledge of their rights. The survey is an ongoing part of the "Consumer Affairs" series of reports. The Government has said it is committed to ensuring "that consumers are made fully aware of their rights at the point of sale". The survey looks at a whole range of Consumer ...

spleen: n. A large, highly vascular lymphoid organ, lying in the human body to the left of the stomach below the diaphragm, serving to store blood, disintegrate old blood cells, filter foreign substances from the blood, and produce lymphocytes. That apparently is what my spleen is, and it's well and truly overdue to be vented. Here goes...... Whatever happened to Customer Service and Satisfaction? Frankly I am appalled with the contempt that some companies seem to show their customers. Even the 'good' companies often show a terrible disregard for the needs of the customer. To illustrate my points I'm going to use ...