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186 Reviews
  • Cheap prices
  • Bad customer service
  • Very slow delivery - coming from Denmark
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    186 Reviews
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      03.12.2014 11:39

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      • "Cheap prices"

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      • "Very slow delivery - coming from Denmark"
      • "Bad customer service"

      Avoid unless you have stacks of time and don't care about customer care

      I ordered an advent calendar for my daughter from Coolshop which was a very good price, and they confirmed when ordering it on 25 November, it would arrive in 2-3 working days (ie before 1 December, all important date).

      I chased the item a few times as I could see from the online tracking the item wasn't moving fast enough to make it to me in time (and that's when I realised the item was coming from Denmark even though their office address is UK).

      And of course it didn't arrive in time leaving my daughter very upset. When I brought the situation to the attention of Coolshop their suggestion was send it back when it arrives (of course this wasn't an option as I needed the calendar. My daughter was waiting for it to arrive).

      They have blamed the Post Office for the late delivery and have washed their hands of it. Very bad customer service to hide behind your delivery provider. I won't be using this company again. I feel very let down especially how they've dealt with the customer service issue. STEER CLEAR.

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      23.03.2012 09:23

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      Bought with confidence and as per the Web Info - the Game was sent out on time, the very same day and reached my Nephew the very next morning.. Very pleased.

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      30.01.2012 16:38

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      Placed my order for Rayman 3D on Sunday evening it arrived on Tuesday morning in plenty of time for my grandaughters birthday. Thank you for the good service.

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      30.12.2011 18:15

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      Excellent service, best price. Would use again.

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      27.12.2011 18:56

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      I discovered CoolShop when searching for a site who could still deliver in time for xmas. Not only did they manage to deliver in plenty of time but the prices were very good too. I would recommend them and will be using them again in the future.

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      25.12.2011 12:20

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      Great, cheap online retailer for games and other things!

      I pre-ordered a copy of Star Wars: The Old Republic from CoolShop a few weeks ago after seeing the price they were selling it for compared to other online retailers. The website seemed a little hard to navigate at first but once I got used to it I didn't have a problem with it. It did arrive a day or two later than expected (not Coolshop's fault. Was a problem with the supplier) but Coolshop customer service had been in contact with me as soon as they knew to let me know what was happening. The emails they sent were in Danish which I cannot read, but when I replied asking for a translation, they came back to me very quickly with one explaining the situation which I was impressed by.

      I was very pleased with the service and prices that Coolshop provide and will definately use them again in the future and recommend the shop to my friends.

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      20.12.2011 14:50

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      Bought Endless Ocean 2 as a Xmas present for my young son, who was so desperate for it. Having searched the web, Coolshop came up as the best. Delivery quick, price good too. I know he won't be disappointed!

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      20.12.2011 09:22

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      Very pleasantly surprised. As I didn't know the company I was a little dubious but decided okay, I'll give them a try and I am so happy I did. I managed to get an item (spongebob featuring globs of doom for my nephew), sold out most other places and the ones that had it wanted twice the price, really quick delivery they even sent me an email asking if I was happy with purchase and provided a live link in case I wasn't...brilliant would definitely use again :))))

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      16.12.2011 15:55

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      great buying experience

      I have ordered from Coolshop.co.uk for the second year running. They have helped me with Christmas by saving me money both years. The delivery has always been really quick. Within a few days of ordering the items arrived at the door. I am pleased with the packaging. With low prices and speedy processing of items, I will buy from them again and again. Thank you very much for making my Christmas shopping easier.

      Shipping is totally free. There are no hidden costs.
      They have a contact number, which I don't recall ever using. There is also the option for livechat. http://www.coolshop.co.uk/catalog/minisite/customer-service

      I created my own account with them last year. It remembered items I bought last year.

      Points: When I placed my order I had 1 point to use. For every £30 spent, once 21 days have passed by, 1 point is gained. The point remained there from last year, allowing me £1 discount on my order.
      http://www.coolshop.co.uk/catalog/minisite/point-shop

      Great experience, saving me £8 on one game and just over £2 on the other, based on original store I was given a price for them.

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      13.12.2011 08:36

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      I bought Jonah Lomu rugby challenge on pc in Dec 2011 because coolshop offered the best price. Was a little anxious as an unknown online retailer but the service was excellent. Item arrived in good time in excellent condition.

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      10.12.2011 22:25

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      Excellent price, great communication. Will purcahse from you again.Thanks

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      10.12.2011 18:00

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      I rarely buy anything on the internet without checking lots of prices first through search engines and comparison sites. Coolshop was by far the best price for the Nintendo 3DS games I bought (one was at least £10 cheaper than elsewhere and it wasn't an old game). The games were delivered within 48 hours, I was extremely happy with the whole experience, thanks Cool Shop, I will definately be a returning customer. Angela, Stockport.

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      08.12.2011 18:03

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      As this product has been ordered for a Christmas present, I cannot comment on the product, but the service was unbeatable. Having had two orders cancelled from other sources, I was ready for another setback, but quite the reverse. My order was delivered in less than 48 hours, and was cheaper than the other sources. Very happy to recommend and will certainly use again - first, not last, next time.

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      08.12.2011 07:26

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      Cannot flaw this company. Last year I received my game early and this year I also receive it early (because there was a delay for the game, I wasn't expecting it - but it came!)I very, very highly recommend this company to anyone who wishes to buy games for the cheapest prices around with great customer service.

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      05.12.2011 19:20

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      Never ordered from this site before and ordered a pre-order item and this arrived on the day the item was released. Was very impressed.I actually ordered DS game professor Layton Spectre's Call and this was cheaper than any other website. and cheaper than retail price by approx £10.Keep this up Coolshop perhaps you can encourage the people who produce these games to make them cheaper in the first place.

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