decuisine.co.uk

If you order from decuisine.co, they will take your money, but you will never get the goods. Simply do not do it!

As others have said, I wish that I had seen this site before ordering. This is the first really bad experience of on-line ordering for me. As others, I placed an order and paid for it, but the have not goods arrived - and I needed them for a deadline. As I paid by credit card I shall go through the process of informing the credit card company of the dispute, but it will take a long time to get my money back. In addition have made a complaint to Consumer Direct (I was referred there by Trading Standards) on 08454 040506 and recommend others to do the same. They suggested to me a form of words for a letter to be sent by recorded delivery. The complaints are ...  Read the complete review

I advise against using this company. I placed an order a month ago and received one item with other to follow...allegedly. A month later no sign of it, no replies to emails and no telephone contact facility available so impossible to follow up. Have since found numerous reviews saying similar thing- charged and then no goods and no response. I will be seeking refund if necessary via credit card but lot of hassle. Appalling company in my experience.

Avoid this place! I placed an order in april and my credit card was charged immediately. After that day I haven't heard anything about my order. It is also impossible to contact them to clarify the situation.

On decuisine - other commentator is correct. I strongly recommend any customers report their concerns to Consumer Direct (the government consumer advice agency and arm of trading standards). This will not only build up a file against deCuisine, but also importantly they can provide legal guidance on getting your money back/items delivered. I think deCuisine rely on people using credit card insurance to reclaim their cash and only deliver/refund themselves if threatened with legal action. They will continue trading in this way unless people take action.

Good luck